Chapter 1: Managers And Managing

Front 1

Collections of people who work together and coordinate their actions to achieve a wide variety of goals, or desired future outcomes

Back 1

Organizations

Front 2

the planning, organizing, leading and controlling of human and other resources to achieve organizational goals efficiently and effectively

Back 2

Management

Front 3

a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals

Back 3

Organizational Performance

Front 4

a measure of how well or how productively resources are used to achieve a goal

Back 4

Efficiency

Front 5

a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals

Back 5

Effectiveness

Front 6

identifying and selecting appropriate goals

Back 6

planning

Front 7

a cluster of decisions about what goals to pursue, what actions to take, and howto use resources to achieve goals

Back 7

strategy

Front 8

structuring working relationships in a way that allows organizational members to work together to achieve organizational goals

Back 8

organizing

Front 9

a formal system of task and reporting relationships that coordinates and motivates organizational members so that theyw ork together to achieve organizational goals

Back 9

organizational structure

Front 10

articulating a clear vision and energizing and enabling organizational members so that they understand the part they play in achieving organizational goals

Back 10

leading

Front 11

evaluating how well an organization is achieving its goals and taking action to maintain or improve performance

Back 11

controlling

Front 12

a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

Back 12

department

Front 13

a manager who is responsible for the daily supervision of nonmanagerial employees

Back 13

first-line managers

Front 14

a manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals

Back 14

middle manager

Front 15

a manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers

Back 15

top manager

Front 16

a group composed of the CEO, COO, and the heads of the most important departments

Back 16

top-management team

Front 17

the ability to analyze and diagnose a situation and to distinguish between cause and effect

Back 17

conceptual skills

Front 18

the ability to understand, alter, lead, and control the behavior of other individuals and groups

Back 18

human skills

Front 19

the job-specific knowledge and techniques required to perform an organizational role

Back 19

technical skills

Front 20

the specific set of departmental skills, knowledge, and experience that sllows one organization to outperform another

Back 20

core competency

Front 21

downsizing an organization by eliminating the jobs of large numbers of top, middle, and first-line managers and nonmanagerial employees

Back 21

restructuring

Front 22

contracting with another company, usually abroad, to have it perform an activity the organization perviously performed itself

Back 22

outsourcing

Front 23

the expansion of employees' knowledge, taks, and decision-making responsibilities

Back 23

empowerment

Front 24

group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide

Back 24

self-managed teams

Front 25

organizations that operate and compete in more than one country

Back 25

global organizations

Front 26

the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do

Back 26

competitive advantage

Front 27

the process of creating new or improved goods and services or developing better ways to produce or provide them

Back 27

innovation