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23 Cards in this Set
- Front
- Back
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Diversity |
real or perceived differences amoung people that affect their interactions and relationships |
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Different groups effected |
race, ethnicity, sex, religion, age, physcial and mental ability, sexual orientation, work and family status, weight and appearance |
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multiculturalism |
describes the existence, acceptance, and or promotion of mulitple cultural traditions, another word for diversity |
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pluralism |
a condition or system in which two or more states, groups, principles, sources, etc. coexist, another name for diversity |
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salad bowl or mosaic |
integration of many different cultures, another name for diverity |
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3 different names for diversity |
multiculturalism, pluralism, salad bowl or mosaic |
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terms used interchangeably |
sex/gender, blacks/african americans, latinos/hispanics. asians/ asian americans and pacific islanders, etc. |
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Identity groups |
the collectivities people use to categorize themselves and others |
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social categorization |
we see people in the same social group as more similar to each other than they really are |
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employment or labor market discrimination |
when personal characteristics of applicants and workers that are unrealted to productivity are valued in the labor market |
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access discrimination |
when people are denied jobs |
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treatment discrimination |
when people are treated differently once employed |
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Internal challenges of diversity |
-dysfuctional communication processes -discrimination -harassment -lack of trust -perceptions that nontraditional workers are unqualified - lowered attachment, commitment, and satisfaction |
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external challenges of diversity |
-boycots - negative publicity |
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information processing |
people from different social groups hold different knowledge, skills, and abilities |
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managing diversity for managers |
comprehensive managerial process for developing an environment that works for all employees |
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managing diveristy for individuals |
-head: diversity knowledge -heart: diversity attitudes, greater awareness and empathy -hand: diversity skills and behavior, interpersonal skills necessary to work effectively |
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benefits for embracing diversity as an individual |
-interacting with others, and learning from them -seeing commonality in values -learning perspective of others -becoming more aware of social problems increased tolerance for others |
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Cost |
doing a poor job in integrating workers from different backgrounds can result in increased labor costs |
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Resources Acquistion |
attracting and retaining employees from different backgrounds increases the ability to compete in tight labor markets |
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marketing |
having a reputation for valuign all types of workers affects the ablility to market to different types of consumers |
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creativity and problem solving |
including groups from different backgrounds and experiences results in greater creativity and problem-solving ability |
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system flexibility |
the diverse life experiences of people helps them to develop cognitive flexibility and openness to experience |
