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23 Cards in this Set
- Front
- Back
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What is operations management
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production is the creation of goods and services, the customer determines value to themselves
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Organizing to produce goods and services
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marketing, production, finance
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OM
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biggest part of the organization
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Critical decisions
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Process and capacity design
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locations (tax incentives)
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Layout design (it is easier to get to raw materials)
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Human resources and job design (change and challenge our perception
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Supply chain management
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Inventory, material requirements planning, and JIT
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Intermediate and short-term scheduling
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Frederick Taylor
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father of scientific management
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Gilbreth's
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efficiency methods
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Deming
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forecast probability of favors, father of tqm
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The service sector constitutes what percentage of employment in the United States?
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76.7%
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OM jobs constitute what percentage of all jobs?
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40%
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The systematic processing of data to yield information is a part of
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information sciences
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Productivity increases when
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inputs decrease while outputs remain the same
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The capital investment each year in the United States usually
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increases
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Productivity increases each year in the United States are the result of three factors
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labor, capital, management
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Which appears to provide the best opportunity for increases in productivity?
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management
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The person who introduced standardized, interchangeable parts was
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Eli Whitney
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Organizations that produce something other than physical products are called
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service organizations
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The person who developed plant-wide quality control systems was
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W. Edwards Deming
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When a tangible product is not included in the service, it is called
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a pure service
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In the early part of the 21st century, annual productivity growth in the U.S. has been
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2.5%
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Increases in productivity are difficult to achieve if
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the task is more intellectual and personal
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