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21 Cards in this Set

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Participative Management
Allowing employees to influence and share in organizational decision making.
Supervisors
First-leave managers in charge of entry-level and other departmental employees.
Working Supervisors
First-level individuals who perform supervisory functions but who may not legally or officially be part of management.
Scientific Management Approach
School of management thought that focuses on determining the most efficient ways to increase output and productivity.
Functional Approach
School of management thought that asserts that all managers perform various functions doing their jobs, such as planning, organizing staffing, leading, and controlling.
Hawthorne Effect
The fact that special interest shown in people may cause those people to behave differently.
Human Relations Movement / Behavioral Science Approach
Approach to management that focuses on the behavior of people in the work environment.
Quantitative / Systems Approachs
Field of management study that uses mathematical modeling as a foundation.
Diversity
The cultural, ethnic, gender, age, educational level, racial, and lifestyle differences of employees.
Flextime
Policy that allows employees to choose their work hours within hours within stated limits.
Job Sharing
Policy that allows two or more employees to perform a job normally done by one full-time employee.
Telecommuting
Receiving and sending work to the office from home via a computer and modem.
Glass Ceiling
Invisible barrier that limits the advancement of women and minorities.
Glass Walls
Invisible barriers that compartmentalize women and minorities into certain occupational classes.
Underemployment
Situations in which people are in jobs that do not use their SKAs.
SKAs
A person's skills, knowledge, and abilities.
Competitive Advantage
The ability to out perform competitors by increasing efficiency, quality, creativity, and responsiveness to customers and effectively using employee talents.
Contingent Workforce
Part-time, temporary, or contract employees who work schedules dependent primarily on employer needs.
Two-Tier Work Force
Paying new employees at a lower rate than more senior employees. Also used to refer to disparities associated with high executive compensation.
Corporate Culture
Set of shared purposes, values, and beliefs that employees hold about their organization.
Empowerment
Giving employees the authority and responsibility to accomplish their individual and the organization's objectives.