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14 Cards in this Set
- Front
- Back
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Which of the following dimensions of HRM practices is associated with identifying the human resource requirements of a company and training employees to have the skills needed to perform their jobs? a. Managing the human resource environment b. Assessing and developing human resources c. Linking company's objectives and human resources d. Acquiring and preparing human resources e. Compensating human resources |
d. Acquiring and preparing human resources. |
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Which of the following dimensions of HRM involves designing work that motivates and satisfies the employee? a. Developing human resources b. Acquiring and preparing human resources c. Compensating human resources d. Assessing human resources e. Managing the human resource environment |
e. Managing the human resource environment |
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Which of the following HRM practices involves the use of peer interviews? a. Performance management b. Compensation c. Training d. Staffing e. Work design |
d. Staffing |
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A systematic planned strategic effort by companies to attract, retain, develop, and motivate highly skilled employees and managers is called _____. a. employee engagement b. talent management c. employer engagement d. performance management e. relationship management |
b. talent management |
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Which of the following is an example of reshoring? a. A U.S. firm moving jobs from its subsidiary in India to China b. A U.S. firm recalling its employees from its subsidiary in China back to the United States. c. A U.S. firm sending employees from its head office to its subsidiary in China d. A U.S. firm moving jobs from the U.S. to India e. A U.S. firm moving jobs from India back to the United States. |
e. A U.S. firm moving jobs from India back to the United States. |
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A company whose employees have low engagement is likely to have _____ as compared to a company with high employee engagement. a. better customer service b. a competitive advantage c. higher turnover d. higher productivity e. higher retention |
c. higher turnover |
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Which of the following is an example of customer capital? a. Trade secrets b. Informal networking systems c. Distribution channels d. Mentoring relationships e. Tacit knowledge |
c. distribution channels |
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Which of the following competencies of an HR professional combines core values, integrity, and accountability throughout all business practices? a. Relationship management b. Business acumen c. Technical expertise d. Consultation e. Ethical practice |
e. ethical practice |
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When considering a balanced scorecard that depicts a company from a(n) _____ perspective, the examples of critical HR indicators include training costs per employee, turnover rates, and time taken to fill open positions. a. customer b. innovation c. internal d. financial e. learning |
c. internal |
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Which of the following is the most comprehensive standard for a quality management system for organizations in both the private and public sector? a. ISO 9001:2008 b. ISO 9004 c. ISO 10010 d. ISO 9000:2000 e. ISO 10011 |
a. ISO 9001:2008 |
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Which of the following categories for the Malcolm Baldrige National Quality Award Examination focuses on a company's performance and improvement in key business areas? a. Operations focus b. Measurement, analysis, and knowledge management c. Customer focus d. Results e. Strategic planning |
d. results |
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Attitude surveys and relocation and outplacement services are the _____ function of an HR department. a. employee data and information systems b. employee/labor relations c. training and development d. personnel policies e. performance management |
b. employee/ labor relations |
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Which of the following statements is true about the Sarbanes-Oxley Act of 2002? a. The law requires CEOs and CFOs to certify corporate financial reports. b. The act does not offer protection to whistle-blowers. c. Organizations are saving millions of dollars each year by complying with regulations under the act. d. It has led to a drop in the number of HR executives serving on corporate boards to provide data and analysis. e. It does not impose any criminal penalties for corporate governing and accounting lapses. |
a. The law requires CEOs and CFOs to certify corporate financial reports. |
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Which of the following HRM practices uses job rotation to develop skills and ensure increased safety? a. Compensation b. Staffing c. Performance management d. Training e. Work design |
e. Work design |
