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18 Cards in this Set

  • Front
  • Back
Words you understand when you read them
Recognition Vocabulary
Words you use in your speech
Active Vocabulary
Check for accuracy
Monitor
Understanding another persons feelings and motives
Empathy
An informal communication
Memorandum
A clash or struggle
Conflict
Meaning expressed by facial expressions and body posture
Nonverbal Communication
A reaction or response to what is said
Feedback
Repeating a person's ideas or thoughts in your own thoughts
Paraphrasing
An agreement in which each side gives up some of its demands
Compromise
A change in tone or pitch
Inflection
The third party to solve disputes
Arbitrator
Pulling away from a volital situation
Withdrawal
The statement or situation in which a work is used
Context
Bargaining by persuasion rather than arguement
Negotiation
A written document sent outside the organization
Business Letter
Sending and recieving messages and understanding and being
Communication
To encourage group performance
Facilitate