Chap 9 Management

Front 1

Human Resource Management

Back 1

consists of the activities managers perform to plan for, attract, develop, and retain an effective workplace

Front 2

Strategic Human resource planning

Back 2

consists of developing a systematic, comprehensive strategy for a understanding current employee needs and predicting future employee needs

Front 3

National Labor Relations Board

Back 3

enforces procedures whereby employees may vote to have a union and for collective bargaining

Front 4

Collective bargaining

Back 4

consists of negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security

Front 5

Fair Labor Standards Act of 1938

Back 5

established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage

Front 6

Equal Employment Opportunity Commission

Back 6

job it is to enforce anti discrimination and other employment related laws

Front 7

unstructured interview

Back 7

involves asking probing questions to find out what the applicant is like

Front 8

structured interview

Back 8

asking each applicant the same questions and comparing their responses to a standardized set of answer

Front 9

behavioral description interview

Back 9

what has the applicant done in the past?

Front 10

development

Back 10

refers to educating professionals and manages in the skills they need to do their jobs in the future

Front 11

computer assisted instruction

Back 11

computers are used to provide additional help or to reduce instructional time.

Front 12

performance management

Back 12

the continuous cycle of improving job performance through goal setting, feedback, and coaching, and rewards and positive reinforcement

Front 13

performance appraisal

Back 13

consists of 1. assessing an employees performance and providing him or her with feedback

Front 14

objective appraisals/results appraisals

Back 14

based on facts and are often numerical

Front 15

subjective appraisals

Back 15

based on managers perceptions of an employees 1.traits 2. behaviors

Front 16

behaviorally anchored rating scale

Back 16

which rates employee gradations in performance according to scales of specific behaviors ex. always early to always late

Front 17

360-degree assessment

Back 17

360 degree feedback appraisal, employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients

Front 18

forced ranking performance review systems

Back 18

all employees withing a business unit are ranked against one another and grades are distributed along some sort of bell curve

Front 19

formal appraisals

Back 19

conducted at specific times throughout the year and are based on performance measures that have been established in advance.

Front 20

informal appraisals

Back 20

conducted on an unscheduled basis and consist of less rigorous indications of employee performance

Front 21

What are the 3 parts to compensation?

Back 21

1. wages or salaries
2. incentives
3. benefits