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20 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Employee empowerment |
Is giving employees the power to make decisions on their own and not have to ask managers permission . Are giving the freedom on what to do when when to do it |
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Benefits of empowerment |
Gives better service to customers Employee morale increased-valued extra responsibility Makes most of skills and talents Managers can give more time to more important work
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S E M S T L S , M I |
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Disadvantages of empowerment |
Risk of serious costly mistakes Confusion between empowerment and authority - hostile working environment Some dislike empowerment - feel incompetent, too much pressure . Become stressed and demotivated |
Risk Poor industrial relations Stress |
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Employee participation |
This means involving employees more in the decision making process and the running of the business |
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Types x3 of participation |
•work councils involved in the decision making process , have a say in the business plans and strategies •work directors employees have a seat on the B.O.D •share options allowed to buy shares in the business at a lower price allowing them to become shareholders in the bussiness |
Work councils Work directors - these two elected by fellow employees Share Options |
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Benefits of participation |
Motivation increases- esteem Needs satisfied Intrapreneurship Better industrial relations |
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Teamwork |
A team is a group of people working together in order to achieve a certain objective |
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Stages in forming a team |
Forming- members meet , discuss job to be done, don't reveal much about themselves . All are polite Storming get to know each other , conflict occurs and arguments arise as strong personalities come out : Norming resolve conflict, start working together; norms are set and trust forms Performing members pull together to get the job done, all co-operate to reach target |
Flaggins Shoulders Naggins Pints |
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Benefits of teamwork For a business |
Better decisions made Increase in employee motivation - social needs Rivalry can cause better ideas and quality products |
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Benefits of teamwork For employees |
Brainstorms- more ideas Satisfies social needs - sense of belonging Develops team spirit |
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Total quality management TQM |
Is a management strategy devised to ensure 100% perfection and 100% costumer satisfaction 100% of the time |
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Main principles of TQM |
Focus on the consumer Most important person, conducts market research to identify their needs Employee empowerment Give real, powerful responsibility and authority to decide what to to in order to make the perfect product Teamwork Motivates employees to make perfect products , do not want to let team down Continuous improvement Bussiness tries each time when producing products to do better than the Last |
Focus Empowerment Teamwork Improvement |
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Example of TQM in Guinness Production and distribution chain |
1. Raw materials Buys from best barley growers, checks quality before buying it 2. Manufacturing process Uses trained testers and modern technology. Testers undertake tests at all different stages of brewing process - on taste , aroma, head quality 3. In pubs Has developed the current Guinness tap which is easy to operate and ensures that every pint is perfectly presents . The quality team regularly visits pubs in Ireland to check the quality of the pint |
Raw materials Manufacturing process Pubs |
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How technology changes the role of managers |
Marketing Decision making Production Redundancies Employee retention |
Marketing Social media - reach customers Can run international business without expense Reduced printing and stationary costs- online advertising Decision making Use of ICT - quicker faster better decisions Lots of info available to aid decisions making Production Use of CAD to design products instead of drawing - quicker and cheaper CAM is software that controls machines in a factory enables mass production Redundancies Technology can replace employees in the bussiness , reducing managers span of control Eg Ryanair and are lingusn- internet reservations Employee rentention Enables tele working , reduces time and money spent on commenting |
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Impact of technology On personnel |
Changing nature of jobs Some jobs made easier, may have to update skills New types of jobs New areas of work eg computer Programming Redundancies Teleworking |
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Impact on business cost |
Increased - Technology is expensive to buy and maintain , may need to train employees Reduced CAM makes perfect quality products , money not giving out as refund or repairs , a reduced wage bill as less employees needs to operate / do the job |
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Impact of technology on business opportunies |
Design Modern technology can be used to design test and manufacture new products , quicker and cheaper eg CAD Sales Ecommerce International selling Direct marketing Can store customer info and then send marketing literature to consumers they know will be interest eg tesco club card New products New technology gives entrepreneurs the opportunity to develop new products eg phone ring tones |
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Resistance to change |
Fear of losing jobs Fear of losing power Fear of failure Laziness |
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Managing change |
Manger lead by examaple Manager must communicate with employees Manger must train employees Employees should participate |
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Change from controller to facilitator |
Previously : controller manager was autocratic . Made all the decisions Nowadays : facilitator manager teaches and develops his employees skills thus they can make more useful contributions Previously: manger would catch when a mistake was made and then show them how to fix it Now: facilitator mangers job is to help employees and give them everything they need to do their job better Previously: managers kept a close eye on employees to obey rules Now: facilitator manager encourage employes to do better and rewards them Previously: Now:
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