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28 Cards in this Set
- Front
- Back
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What are two approaches to change?
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Linear and Nonlinear
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What is linear change?
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- Planned changed models usefule in low level, stable change
- Focuses on specific goals and incremental steps |
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What is nonlinear change?
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- Change model for accelerated, uncertain and complex change environment
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What are the 3 stages of change in the Lewin model?
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- Unfreezing
- Moving - Refreezing |
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What is the unfreezing stage in the Lewin model?
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- Aware that change is needed
- Examine opinions |
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What is the moving stage in the Lewin model?
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- Implementing the change
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What is the refreezing stage in the Lewin model?
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- Change is complete
- Group embraces change |
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What are the 4 linear change models?
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- Lewin
- Lippitt's Seven phases - Havelock's Six phases - Rogers' Innovation Decision Process |
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What are the two nonlinear change?
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- Chaos theory
- Learning organization theory |
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What are the five disciplines needed to achieve learning organization status?
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- Systems thinking
- Personal Mastery - Mental models - Shared vision - Team learning |
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Institutional change is essential and leads to?
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Efficiency and reduced cost
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What are the 5 major change management functions, in order?
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1. Planning
2. Organizing 3. Implementing 4. Evaluating 5. Seeking Feedback |
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What do you need in the first 4 steps of the major change management to have a check/balance system?
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Feedback
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Explain the planning step of the major change management?
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- Assessment of the change needed
- For the change to be effective everyone must participate - Figuring out the who, what, why, how of the change |
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Explain the organizing step of the major change management?
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- The who, what, why, how is decided on
- Costs and benefits of all options explored - Outcomes and goals are set |
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Explain the implementing step of the major change management?
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- Ideally occurs after a plan is in place
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Explain the evaluating step of the major change management?
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Are outcomes and goals met? If so, then a success but you have to give it time for goal to be met
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Explain the seekng feedback step of the major change management?
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- Constantly seeking feedback from multiple sources
- Cybernetic, Hirschhorn, or Lakoff can be used |
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What does the change agent need to assess before planning for a change?
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The organizational culture and readiness of the staff because it influences the responses to change
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What are innovators?
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They enjoy challenge, often lead
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What are early adoptors?
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They are receptive but not obsessed
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What are early majority?
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They prefer status quo but don't want to be left behind, adopt change early
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What are the late majority?
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They prefer to adopt change after expressing negative feelings, often skeptic, followers
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What are the laggards?
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They are the last to adopt, prefer tradition, suspicious
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What are the rejectors?
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They actively oppose and reject change
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What are the roles of a change agent?
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- To initiate and manage change
- Use knowledge/ skills to lead and build trust in the team |
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What are the roles of the followers?
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- Must communicate with the change agent
- Informal leaders can lead by example |
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What are principles?
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Principles are assumptions and general rules which guide behavior and processes
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