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17 Cards in this Set
- Front
- Back
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An informal commuincation.
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Memorandum
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A written document sent outside an organization.
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Business letter
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Understanding another persons feelings and motives.
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Empathy
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An agreement in which each side gives up some of its demands.
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Compromise
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Achange in tone or pitch.
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Inflection
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Sending and receiving messages and understanding and being.
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Communication
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Meaning expressed by facial expressions and body posturing.
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Nonverbal commuincation
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Words you use in your speech.
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Active vocabulary
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Bargaining by persuasion rather than argument.
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Negotiation
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A clash of strugel.
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Conflict
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To encourage group perfomance.
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Faciliate
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Third party to solve disputes.
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Arbitrator
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Pulling away from a volative situation.
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Withdrawal
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Words you understand when you read them.
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Recognition vocabulary
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Check for accracy.
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Monitor
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Rpeating the speakers ideas or thoughts in your own words.
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Parphrasing
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A reaction or response to what is said.
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Feedback
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