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17 Cards in this Set

  • Front
  • Back
An informal commuincation.
Memorandum
A written document sent outside an organization.
Business letter
Understanding another persons feelings and motives.
Empathy
An agreement in which each side gives up some of its demands.
Compromise
Achange in tone or pitch.
Inflection
Sending and receiving messages and understanding and being.
Communication
Meaning expressed by facial expressions and body posturing.
Nonverbal commuincation
Words you use in your speech.
Active vocabulary
Bargaining by persuasion rather than argument.
Negotiation
A clash of strugel.
Conflict
To encourage group perfomance.
Faciliate
Third party to solve disputes.
Arbitrator
Pulling away from a volative situation.
Withdrawal
Words you understand when you read them.
Recognition vocabulary
Check for accracy.
Monitor
Rpeating the speakers ideas or thoughts in your own words.
Parphrasing
A reaction or response to what is said.
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