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26 Cards in this Set
- Front
- Back
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what are the 5 components of communication
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sender, message, channel, receiver, feedback
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what method of communication is uses to transmit messages
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channel
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most common types of channels
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sight, hearing, touch
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sender
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individual or group transmitting the message
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types of messages
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nonverbal and verbal
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receiver
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target of the communication
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feedback
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from the receiver, allows the sender to measure communication success and provide more information
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how should the practitioner relay information
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share information rather than tell. sharing creates cooperation and trust
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what does sharing information create
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cooperation and trust
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when disagreement occurs, what should the HCP'S not do
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become defensive
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what are some examples of non verbal communication
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eye contact, effective gesturing, facial expressions, voice tone
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6 things to do when a receiver and listener
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1.work at listening
2.stop talking 3.resist destractions 4.be objective, open-minded 5.hear the speaker out 6. maintain composure, control emotions |
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attending
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use of gestures and posture that communicates one's attentiveness
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paraphrasing
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technique useful in confirming that an understanding is occurring
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perception checking and requesting clarification are examples of what
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effective feedback
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reflecting feelings provides what type of statements to the patient/person
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nonjudgemental
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barriers to effective comunication
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1. symbols or words with different meanings
2. difference in value system 3. emphasis on Staub 4. conflict of interest 5. lack of acceptance with different points of view, feelings, etc 6 feelings of personal security |
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4 primary sources of conflict
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poor communication
structural problems personal behavior role conflict |
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out of the four sources of conflict, which is the primary
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poor communication
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conflict resolution strategies
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1. competing
2. accommodating 3. avoiding 4. collaborating 5. compromising |
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competing
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an assertive and uncooperative conflict resolution strategy
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accomodating
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opposite of competing; unassertive and coooerative
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avoiding
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unassertive and uncooperative
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what conflict resolution strategy is the opposite of avoiding
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collaborative...it is assertive and cooperative
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middle-ground strategy
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compromising; combines assertiveness and cooperation
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rules for medical recordkeeping
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no ditto marks, no erasing, recording/signing after each task and entry, chart PT complaints/bx, no blanks, use present tense, correct spelling, document conversation
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