Ch14 Implementing And Evaluating Key Terms Nursing Fundamentals Bernardxb

Front 1

Audit

Back 1

examination or review of records

Front 2

Cognitive skills

Back 2

"intellectual skills that include problem solving, decision making, critical thinking, and creativity"

Front 3

Concurrent audit

Back 3

evaluation of a client's health care while the client is still receiving care from the agency

Front 4

Evaluating

Back 4

"a planned ongoing, purposeful activity in which clients and health care professionals compare expected outcomes to actual outcomes"

Front 5

Evaluation statement

Back 5

a statement that consists of two parts: a conclusion and supporting data

Front 6

Implementing

Back 6

the phase of the nursing process in which the nursing care plan is put into action

Front 7

Interpersonal skills

Back 7

all verbal and nonverbal activities people use when communicating directly with one another

Front 8

Outcome evaluation

Back 8

focuses on demonstrable changes in the client's health status as result of nursing care

Front 9

Process evaluation

Back 9

a component of quality assurance that focuses on how care was given

Front 10

Quality improvement

Back 10

an organizational commitment and approach used to continuously improve all processes in the organization with the goal of meeting and exceeding customer expectations and outcomes; also known as total quality management (TQM) and continuous quality improvement (CQI)

Front 11

Quality-assurance (QA) program

Back 11

an ongoing systematic process designed to evaluate and promote excellence in the health care provided to clients

Front 12

Retrospective audit

Back 12

evaluation of a client's record after discharge from an agency

Front 13

Root cause analysis

Back 13

process for identifying factors that bring about deviations in practices that lead to an event

Front 14

Sentinel event

Back 14

"an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof"

Front 15

Structure evaluation

Back 15

focuses on the setting in which care is given

Front 16

Technical skills

Back 16

"""hands-on"" skills such as those required to manipulate equipment, administer injections, and move or reposition clients"