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18 Cards in this Set
- Front
- Back
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Communication
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The process by which info is transmitted and understood between 2 or more people
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The communication process model
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Four main factors that influence effectiveness of the encoding-decoding process
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1. Communication channel proficiency- ie. Being awkward in convos, rather text
2. Similar code books-sharing language, symbols, idioms, gestures 3. Shared mental models of the communication context-sharing knowledge structures 4. Experience encoding the message |
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Communication channels
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1. Internet based communication
2. Workplace communication thru social media 3. Nonverbal |
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Emotional contagion
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The nonconscious process of "catching" or sharing another persons emotion by mimicking that persons facial expressions and other nonverbal behavior. (Seeing someone hit their head and also wincing)
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Media richness
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A mediums data-carrying capacity, that is the volume and variety of info that can be transmitted during a specific time
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Exceptions to media richness theory
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1. Ability to multi-communicate
2. Communication proficiency 3. Social presence effects(face-to-face with CEO you might concentrate on how you come off rather than what he is saying ) |
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Persuasion
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The use of facts, logical arguments, and emotional appeals to change another person's beliefs and attitudes, usually for the purpose of changing the persons behavior
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Communication barriers (noise)
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Language ambiguity, jargon, filtering messages , info overload
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Information overload
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A condition in which the volume of info received exceeds the person's capacity to process it.
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Gender differences in communication
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Active listening process
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Sensing- pay attention
Evaluating- understanding meaning and remembering Responding- feedback to sender |
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Management by walking around(MBWA)
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A communication practice in which executives get out of their offices and learn from others in the O through face-to-face dialogue
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Grapevine
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An instructed and informal communication network founded on social relationships rather than O charts or job descriptions
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Benefits of grapevine
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1. Get info not normally available
2. Main way O stories and symbols of O's culture is communicated 3. Social interaction leads less anxiety 4. Associated with drive to bond , feeling of inclusion when being a recipient of gossip |
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Limitations of grapecive
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1. Can be distorted and escalates anxiety
2. Employees develop negative attitudes when management is slower than grapevine |
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2 factors when considering best communication channel
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1. Social acceptance
2. Media richness |
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Social acceltance
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How well the communication medium is approved and supported by O, teams and individuals
1. the O or teams Norms regarding use of specific communication channels(what the company thinks is acceptable) 2. Individuals acceptance (some coworkers ignore emails , but respond to phone calls) 3. Symbol meaning of channel (email to arrange meetings, face-to-face to be informed of getting fired) |
