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15 Cards in this Set
- Front
- Back
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planned change
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results from a well thought out and deliberate effort to make something happen
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change by drift
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accidental change
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change agent
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a person skilled in the theory and implementation of planned change
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unfreezing
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occurs when the change agent convinces members of the group to change or when guilt, anxiety r concern can be elicited.
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movement
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the change agent identifies, plans and implements appropriate strategies, ensuring that driving forces exceed restraining forces.
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refreezing
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the change agent assists in stabilizing the system change so that it becomes integrated into the status quo
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driving forces
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advance a system toward change; also known as facilitators
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restraining forces
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impeded change; also known as barriers
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complex adaptive systems theory
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suggest that future behavior may not always be predictable
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rational-empirical
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to give current research as evidence to support change
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normative-re-educative strategies
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use group norms and peer pressure to socialize and influence people so that change will occur.
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power-coercive
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the application of power by legitimate authority, economic sanctions, or political clout of the change agent
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short-term wins
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used so followers can recognize and celebrate progressive change along the way
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crusaders
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change agents who see problems in the present and want to make things better for the future.
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tradition bearers
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the preservers of what is best from the past and present
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