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4 Cards in this Set
- Front
- Back
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The elements of listening include: |
Hearing, attending, understanding, responding and remembering. |
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Types of ineffective listening |
Pseudolistening, stage-hogging, selective listening, insulated listening, defensive listening, ambushing, and insensitive listening. |
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Why we dont listen well all the time |
Message overload, preoccupation, rapid thought, effort, external noise, faulty assumptions, lack of apparent advantages and training and hearing problems. |
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Types of listening responses include: |
Prompting, questioning, paraphrasing, supporting/relating, analyzing/interpretation of a speakers message(ex. shes doing it because or i think whats really bothering you is), advising and judging/Evaluating the senders thoughts and behaviors( ex. That's a good idea or you wont get anywhere with an attitude like that). |
