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18 Cards in this Set

  • Front
  • Back
Sending and recieving messages and understanding and being understood
Communication
Repeating speaker's ideas r thoughts in your own words
Paraphrasing
Check for accuracy
Monitor
An informal communication
Memorandum
Meaning expressed by facial expressions and body posturing
Nonverbal Communication
The statement or situation in which a word is used
Context
Words you understand when you read them
Recognition Vocabulary
An agreement in which each side gives up some of its demands
Compromise
To encourage group performance
Facilitate
Pulling away from a votile situation
Withdrawl
A change in tone or pitch
Inflection
Bargaining by persuasion rather than argument
Negotiation
Third party to solve dispute
Arbitrator
Understanding another person's feelings and motives
Empathy
A written document sent outside an organization
Business Letter
A clash or struggle
Conflict
A reaction or response to what is said
Feedback
Words you use in your speech
Active Vocabulary