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18 Cards in this Set
- Front
- Back
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Sending and recieving messages and understanding and being understood
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Communication
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Repeating speaker's ideas r thoughts in your own words
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Paraphrasing
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Check for accuracy
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Monitor
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An informal communication
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Memorandum
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Meaning expressed by facial expressions and body posturing
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Nonverbal Communication
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The statement or situation in which a word is used
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Context
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Words you understand when you read them
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Recognition Vocabulary
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An agreement in which each side gives up some of its demands
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Compromise
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To encourage group performance
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Facilitate
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Pulling away from a votile situation
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Withdrawl
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A change in tone or pitch
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Inflection
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Bargaining by persuasion rather than argument
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Negotiation
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Third party to solve dispute
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Arbitrator
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Understanding another person's feelings and motives
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Empathy
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A written document sent outside an organization
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Business Letter
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A clash or struggle
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Conflict
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A reaction or response to what is said
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Feedback
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Words you use in your speech
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Active Vocabulary
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