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32 Cards in this Set
- Front
- Back
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Shannon-Weaver Communication model |
- Sender takes a thought - Encodes it into a message - Sends the message to the receiver - Receiver decides the message - Sends feedback to the sender |
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Cultural Imposition |
Forcing your cultural views/ values on to a patient |
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Ethnocentrism |
Occurs when you consider your own cultural values as more important when you are interacting with people of a different culture. |
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Base Station |
Any radio Hardware containing a transmitter and receiver that is located in a fixed place. |
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Cellular telephone |
A low-power portable radio that communicates through an interconnected series of repeater stations called "cells" |
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Channel |
And assign frequency or frequencies that are used to carry voice and or data Communications |
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Closed-ended questions |
Questions that can be answered and short and single word responses |
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Communication |
The transmission of information to another person verbally or through body language |
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Cultural imposition |
When one person imposes his or her beliefs values and practices on another because he or she believes his or her ideals are superior |
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Dedicated line |
A special telephone line that is used for specific point to point Communications also known as a hotline |
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Documentation |
The recorded portion of the ents patient interaction either written or electronic that becomes part of the patients permanent medical record |
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Duplex |
The ability to transmit and receive simultaneously |
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Ethnocentrism |
When a person considers his or her own cultural values as more important when interacting with people of a different culture |
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Federal Communications Commission (FCC) |
The federal agency that has jurisdiction over Interstate and International Telephone and Telegraph services and satellite Communications all of which may involve EMS activity. |
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Interoperable Communications system |
A communication system that uses voice over Internet Protocol technology to allow multiple agencies to communicate and transmit data |
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MED channels |
VHF and UHF channels that the FCC had designated exclusively for EMS use. |
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Mobile data terminal (MDT) |
A small computer terminal inside the ambulance that directly receives data from Dispatch Center |
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Multiplex |
The ability to transmit audio and data signals through the use of more than one Communications Channel |
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Noise |
Anything that dampens our excuse the true meaning of a message |
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Open ended questions |
Questions for which the patient must provide detailed to give an answer |
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Paging |
The use of a radio signal and a voice or digital message that is transmitted to pagers or desktop monitor radios |
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Patient care report (PCR) |
The legal document used to record all patient care activities this report has direct patient care functions but also administrative and quality control functions pcr's are also known as pre-hospital care reports. |
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Rapport |
A trusting relationship that you build with your patient. |
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Repeater |
Especial base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency. |
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Scanner |
A radio receiver that stretches or scans crossover frequencies until the message is completed the process has been repeated |
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Simplex |
Single frequency radio Transmissions can occur in either direction but not simultaneously in both when one party transmits the other can only receive the party that is transmitting is unable to receive |
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Standing orders |
Written document signed by the EMS systems medical director that outline specific directions permissions and sometimes prohibitions regarding patient care also called protocols |
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Telemetry |
A process in which electronic signals are converted into coded audible signals these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital |
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Therapeutic communication |
Verbal and nonverbal communication techniques that encourage patients to express their feeling sent to achieve positive relationship |
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Trunking |
Telecommunication systems that allow computer to maximize utilization of a group of |
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UHF - Ultra High Frequency |
Radio feq between 30-3000 MHz |
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VHF (very high frequency) |
Radio frequencies between 30 and 300 MHz the VHF spectrum is further divided into "high" and "low" bands |
