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13 Cards in this Set
- Front
- Back
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Service Leadership
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put serving others, including employees, customers, and the community as the number-one priority.
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Emotional intelligence
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The capacity to get optimal results from relationships with others.
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Emotional Literacy
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being self-aware about one's emotions and recognizing how they influence actions that are taken.
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Positive organizational scholarship
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a broad field of scientific inquiry that emphasizes positive org. phenomena leading to enhanced human well-being.
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Transparent integrity
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willingness to stick to one's values and principles about work and people despite pressure to deliver results.
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Self-awareness
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one's awareness of and trust in one's motives, feelings, cognitions, strengths, and weaknesses, emotions and personality
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Unbiased processing
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objective processing of self-relevant info. such as private knowledge, internal experiences and external info.
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Authentic behavior/acting
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acting in accord with your beliefs, values, preferences and needs.
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Authentic relational orientation
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involves valuing and striving for achieving openness and truthfulness in relationships
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Diversity
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the differences among groups or between individuals.
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Generational diversity
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differences of age.
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Industrial-age leadership
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technical skills, competition, gathering facts, what you have (wealth) gaining advantage, leadership is based on position
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Relationship-age leadership
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people skills, cooperation, finding meaning, what you know (information), leadership is based on trusteeship
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