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18 Cards in this Set
- Front
- Back
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COMMUNICATION |
The sharing of information between two or more individuals or groups to reach a common understanding. |
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COMMUNICATION NETWORK |
The set of pathways through which information ows within a group or organization. |
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SENDER |
The individual, group, or organization that needs or wants to share information with some other individual, group, or organization. |
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RECEIVER |
The individual, group, or organization for which information is intended. |
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MESSAGE |
The information that a sender needs or wants to share with other people. |
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ENCODING |
Translating a message into symbols or language that a receiver can understand |
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JARGON |
Specialized terminology or language that members of a group develop to aid communication among themselves. |
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MEDIUM |
The pathway through which an encoded message is transmitted to a receiver. |
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VERBAL COMMUNICATION |
The sharing of information by means of words, either spoken or written. |
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NONVERBAL COMMUNICATION |
The sharing of information by means of facial expressions, body language, and mode of dress. |
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DECODING |
Interpreting or trying to make sense of a sender’s message. |
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NOISE |
Anything that interferes with the communication process. |
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FILTERING |
A sender’s withholding part of a message because the sender thinks the receiver does not need or will not want to receive the information. |
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INFORMATION DISTORTION |
The change in meaning that occurs when a message travels through a series of different senders to a receive |
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RUMOR |
Unofcial information on topics that are important or interesting to an organization’s members. |
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GRAPEVINE |
A set of informal communication pathways through which unofficial information flows. |
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PERSUASIVE COMMUNICATION |
The attempt by one person or group to transmit and share information with another person or group to get them to accept, agree with, follow, and seek to achieve the formers’ goals and objectives |
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DEVIL’S ADVOCATE |
A person willing to stand up and question the beliefs of more powerful people, resist inuence attempts, and convince others that a planned course of action is awed. |
