Ch. 1 What Is Operations Management

Front 1

Operations Management
(OM)

Back 1

The business function responsible for planning, coordinating, and controlling the resources needed to produce a company's goods and services

Front 2

Role of Operations management

Back 2

To transform organizational inputs into outputs

Front 3

Difference between manugacturing and service organizations

Back 3

(Manufacturing Organization)-
Organizations that primarily produce a tangible product and typically have low customer contact
(Service Organizations)-
Organizations that primarily produce an intangible product, such as ideas, assistance, or information, and typically have high customer contact

Front 4

Strategic Decisions

Back 4

Decisions that set the direction for the entire company; they are broad in scope and long-term in nature

Front 5

Hawthorne Studies

Back 5

The studies responsible for creating the human relations movement, which focused on giving more consideration to worker's needs

Front 6

Just-in-time(JIT)

Back 6

A philosophy designed to acheive high-volume production through elimination of waste and continuous improvement

Front 7

Total Quality Management
(TQM)

Back 7

Philosophy that seeks to improve quality by eliminating causes of product defects and by making quality the responsibility of everyone in the organization

Front 8

Supply Chain Management
(SCM)

Back 8

Management of the flow of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to customers