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3 Cards in this Set
- Front
- Back
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What is culture?
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it is the sum of all the traditions, beliefs, values, customs and rules that characterize a group of people.
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What can you do to eliminate barriers?
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- Always address clients by their last names until given different permission.
- Be authentic and open about knowledge you lack. - Respect patient's beliefs and show respect for patient support people. |
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What are aspects of communication?
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- Directness
- Gestures / Facial Expressions - Touch - Degree of Formality - Status - Pace |
