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42 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Ethies |
The principles that guide your professional behavior |
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Corporation |
Business comprised of a group of stockholders who have a proprietary interest in the company |
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Consumption supplies |
Supplies used in a daily operation of a salon |
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Consultation |
The process of obtaining the information you need from your guess in order to suggest services |
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Commission |
Percentage of dollars brought into the salon from guest services and products sold by a particular stylist |
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Capital |
The money you will invest to start your business |
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Close ended question |
Question that can be answered in a few words and does not require elaboration |
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Cancellation list |
A list containing information of guess who cannot be booked an appointment on the time or day they originally scheduled |
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Business records |
Report or plan of action that describes the current or project future of a business |
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Business Plan |
Report or plan of action that describes the current or project future of a business |
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Brand |
Mental imprint character Latisse logo that is earned and belongs to a product, organization, individual and\or event |
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Booth rental |
Business process where a hairstyle can rent space within an existing salon and run their own business performing cosmetology services |
Chair rental |
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Body language |
Communication cures provided by the movment and position of body |
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Average ticket |
How much your typical guess spends on services and products |
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Active listening |
The process of using verbal and non-verbal signs that show speaker you are interested in what they are saying |
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Goal |
A target that is planned monitored and reached within schedule time |
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Guest referral |
The process of gaining a new guest who was referred to you by an existing guest, usually through a word of mouth recommendation |
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Guest retention |
When guest continuously return for services remaining loyal to the salon and you |
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Retail Supplies |
Professional products that are sold to guests through your recommendation based on their hair and body needs |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Self esteem |
Overall evaluation of self |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Self esteem |
Overall evaluation of self |
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Sole proprietor |
A business that is solely owned and managed by one person |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Self esteem |
Overall evaluation of self |
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Sole proprietor |
A business that is solely owned and managed by one person |
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Stress |
Physical and psychological response to demanding situations |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Self esteem |
Overall evaluation of self |
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Sole proprietor |
A business that is solely owned and managed by one person |
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Stress |
Physical and psychological response to demanding situations |
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Target market |
Those individuals who are most likely to purchase your services and products through direct marketing efforts |
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Salon operations |
The skills and processes necessary to run a successful salon |
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Self esteem |
Overall evaluation of self |
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Sole proprietor |
A business that is solely owned and managed by one person |
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Stress |
Physical and psychological response to demanding situations |
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Target market |
Those individuals who are most likely to purchase your services and products through direct marketing efforts |
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Up-selling |
Also known as ticket upgrading. The action of selling your guest additional services and products based on needs and solutions. Also known as add- on service or products |
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Value added services |
Giving your guests a higher level of guest service then that are offered by your competitors, thereby creating the perception of value to your guests |
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Written agreement |
Any formal document that is signed agreement between two parties and predetermines how certain situations will be handled should they arise |
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