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18 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Active listening |
Process of using verbal and non-verbal signs that show the speaker you are interested in what they are saying |
Verbal and non verbal signs |
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Average ticket |
How much your typical guests spends per visit on services and/ or products |
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Body language |
Communication cues provided by the movement and position of the body |
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Booth rental |
Business process where a stylist can rent space within an existing salon and run their own business performing cosmetology services |
Also known as chair rent |
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Brand |
'Mental imprint' characterized by a symbol or logo that is earned and belongs to a product, service, organization, individual and/ or event |
Logo |
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Business plan |
Report or plan of action that describes the current or projected future of a business |
Plan of action |
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Business records |
All records associated with a business that must be organized and maintained to satisfy all federal, statr, and local reporting and taxing requirements |
Records |
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Cancellation list |
List containing the information of guests who could not be booked an appointment on the time and/ or day they originally requested |
Not keeping appointments |
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Capital |
The money you will invest to start your buisness |
Start up money |
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Closed-end ed question |
Question that can be answered in a few words and does not require elaboration |
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Commission |
Percentage of dollars brought into the salon from guest services and products sold by a particular stylist |
Tips |
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Consultation |
The process of obtaining the information you need from your guest in order to suggest servixes, products and solutions to their hair and body |
Procedure done before providing and service |
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Consumption supplies |
Supplies used in the daily operation of the salon |
Products |
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Corporation |
Buisness comprised of a group of stockholders who have a proprietary interest in the company and its welfare |
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Ethics |
The principles that guide your professional behavior |
Attitude |
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Goal |
A target that is planned monitored and reached within a scheduled time frame |
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Guest referral |
The process of gaining a new guest who was referred to you by existing guest, usually through a word of mouth recommendation |
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Guest service cycle |
Guest service blueprint used to ensure a satisfactory guest experience at each stage of the guest visit |
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