C7

Front 1

CHAPTER 7

Front 2

Whatis the starting point for a change program?

Back 2

The definition of a totalchange strategy. OD strategy is a plan for integrating different activities toaccomplish objectives.

Front 3

Explainthe structural approach to change.

Back 3

This relates elements of theorganization to one another and removes or adds layers to the hierarchy.Changes can involve decentralization and centralization.

Front 4

Explainthe technical approach to change.

Back 4

This includes changes inmachinery, methods, automation, and job designs and brings the organization tostate of the art. It helps companies to become more productive.

Front 5

Explainthe behavioural approach to change.

Back 5

This emphasizes the betterutilization of human resources by improving morale, motivation, and commitmentof members. OD is traditionally associated with behavioural strategies.

*Usually an integration of these 3strategies is used.

Front 6

Whatis stream analysis?

Back 6

This helps the organization toplan interventions by providing a graphical view of changes and allowingprogress to be plotted.

Front 7

Whatare some things the practitioner and the client consider when selecting an ODintervention?

Back 7

Potential results of thetechnique, potential implementation of the technique (including costs vs.benefit), and potential acceptance of the technique.

Front 8

Whatare the 4 categories of intervention techniques? Explain.

Back 8

SEE MULTIPLE ANSWERS ON FOLLOWING CARDS.

Front 9

INDIVIDUAL:

Back 9

Behavioural: EMPLOYEE EMPOWERMENT, GOALSETTING, AND PROCESS INTERVENTIONS.

Structural: JOB ENRICHMENT, STRESSMANAGEMENT, AND MANAGEMENT BY OBJECTIVES.

Technological: EMPLOYEE EMPOWERMENT AND JOB DESIGN.

Front 10

TEAM:

Back 10

Behavioural: TEAM BUILDING, QUALITYCONTROL, AND ROLE NEGOTIATION.

Structural: SELF-MANAGED WORK TEAMS ANDROLE ANALYSIS.

Technological: QUALITY CONTROL AND VIRTUALTEAMS.

Front 11

INTERGROUP:

Back 11

Behavioural: INTERGROUP DEVELOPMENT,THIRD-PARTY INTERVENTION, AND TOTAL QUALITY MANAGEMENT.

Structural: JOB ENRICHMENT, GOALSETTING, AND TOTAL QUALITY MANAGEMENT.

Technological: JOB DESIGN, VIRTUAL TEAMS,AND TOTAL QUALITY MANAGEMENT.

Front 12

TOTAL ORGANIZATIONAL SYSTEM:

Back 12

Behavioural: ACTION RESEARCH,REENGINEERING, AND LEARNING ORGANIZATION.

Structural: ACTION RESEARCH, TOTALQUALITY MANAGEMENT, AND REENGINEERING.

Technological: ACTION RESEARCH, TOTALQUALITY MANAGEMENT AND VIRTUAL TEAMS.