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14 Cards in this Set
- Front
- Back
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CHAPTER 3 |
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Cultureis often the key to success. What is they challenge of managers in this case? |
Creating a renewing system anddeveloping long-term efforts. Cultural change is the result of a complexstrategy. |
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Whatis corporate culture? |
A system of shared values,beliefs, and behavioural norms. |
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Culturecomes from 2 sub-systems. Explain each one. |
1) MANAGERIAL: this deals withhow employees are treated through actions and words. It is a vision articulatedby top management. 2) ORGANIZATIONAL: this dealswith outside factors (market, etc.) that define the culture. It incorporatestechnology, job descriptions, and structure (tall vs. flat). |
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Whatare some key factors to improve culture? |
Create a vision for thefuture, develop a model for change, and reward changes. |
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Whatare some pressure points to bring about change? |
Recession, deregulation,technological upheavals, social factors, global competition, outsourcing, andmarkets. |
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What are some tools for change? |
INFORMATION: providinginformation to people, providing the ability to gather information, andopen-book management. SUPPORT: support andcollaboration from other departments and a climate of risk-taking. RESOURCES: funds, staff,equipment, materials, and innovative programs for providing resources. |
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What are some organizational dimensions that affectperformance? Explain. |
MANAGERIAL EFFECTIVENESS:accomplishing goals and objectives. MANAGERIAL EFFICIENCY: ratioof results to resources. MOTIVATIONAL CLIMATE: employeeattitudes that influence performance. ADAPTABILITY. SENSE OF IDENTITY. CAPACITY TO TEST REALITY. |
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What are some OD professional values and ethics? |
Expertise, autonomy,commitment, and code of ethics. |
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What are some OD implementation issues? Explain. |
Success depends on thecongruence between OD values and organization’s values. The key issue is fitbetween practitioner and client: |
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CONTINUED |
COMPATIBILITY OF VALUES –practitioners differ on degree of congruency with client values. Some only helpif personal values are compatible with client and others help as long asoperations are legal. |
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IMPOSED CHANGE -- OD ideally implementsvoluntarily. Top management may impose program. |
PRIORITY OF GOALS -- challengeto develop balanced intervention (one that improves productivity and quality ofwork for members). |
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What are some OD values? |
Respect for people, trust andsupport, power equalization, confrontation and open communication, andparticipation. |
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There are two separate systems that can be applied in OD.Describe them. |
SETPOINT SYSTEM:self-motivated employees are required (ones who can solve problems and look forways to improve processes). This system uses project management and open-bookaccounting. CULTURE SYSTEM: one whereemployees understand the business and provide thorough attention to finances. |
