Busn 258 Week 8 Final Exam Set 1

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BUSN 258 Week 8 Final Exam Set 1

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Download answer at http://www.examtutorials.com/course/busn-258-week-8-final-exam-set-1/
<div id="tab-description">1.Question :(TCO 1) The best way to win customer loyalty is to:  2.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff?  3.Question :(TCO 3) Small companies can compete against larger ones if they offer:  4.Question :(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?  5.Question :(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:  6.Question :(TCO 4) Smart companies connect with their customers through:  7.Question :(TCO 5) Intrinsic value arises from:  8.Question :(TCO 5) Communication efficiency is:  9.Question :(TCO 5) Customer convenience stems from:  10.Question :(TCO 4) How long do Americans want to spend preparing a meal?  11.Question :(TCO 9) To avoid requiring customers to do repetitive tasks:  12.Question :(TCO 8) A company's culture is made up of:  13.Question :(TCO 8) Many customers get their first impression of your company from:  14.Question :(TCO 9) Calling yourself Mr. or Ms. may give the impression that:  15.Question :(TCO 8) Which employees do most customers associate with a company?  16.Question :(TCO 10) The three-step process for acting on complaints does NOT include:  17.Question :(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?  18.Question :(TCO 10) Feedback is a form of:  19.Question :(TCO 10) A quick response to a customer's problem should convey:  20.Question :(TCO 11) When it comes to listening versus speaking:  21.Question :(TCO 12) A good strategy with an angry customer is:  22.Question :(TCO 6) Which of the following behaviors is NOT characteristic of aggressive people?  23.Question :(TCO 11) Abrasiveness refers to:  24.Question :(TCO 13) In the NPS formula, the P stands for:  25.Question :(TCO 13) Market share refers to:  1.Question :(TCO 1, 2) Define and explain the NPS formula and how it applies to customer satisfaction.  Superb response2.Question :(TCO 4,5) Explain the concept of goodness of product fit.  Awesome response3.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.  Fantastic response4.Question :(TCO 8, 9) Describe at least three techniques that companies can use to successfully engage their customers. What are your recommendations for improving a company's ability to engage their customers?  Brilliant response5.Question :(TCO 13) Describe the difference between customer share and market share. Explain which concept is more important. Outstanding response</div>
http://www.examtutorials.com/course/busn-258-week-8-final-exam-set-1/Download answer at https://www.examtutorials.com/course/busn-258-week-8-final-exam-set-1/
<div id="tab-description">1.Question :(TCO 1) The best way to win customer loyalty is to:  2.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff?  3.Question :(TCO 3) Small companies can compete against larger ones if they offer:  4.Question :(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?  5.Question :(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:  6.Question :(TCO 4) Smart companies connect with their customers through:  7.Question :(TCO 5) Intrinsic value arises from:  8.Question :(TCO 5) Communication efficiency is:  9.Question :(TCO 5) Customer convenience stems from:  10.Question :(TCO 4) How long do Americans want to spend preparing a meal?  11.Question :(TCO 9) To avoid requiring customers to do repetitive tasks:  12.Question :(TCO 8) A company's culture is made up of:  13.Question :(TCO 8) Many customers get their first impression of your company from:  14.Question :(TCO 9) Calling yourself Mr. or Ms. may give the impression that:  15.Question :(TCO 8) Which employees do most customers associate with a company?  16.Question :(TCO 10) The three-step process for acting on complaints does NOT include:  17.Question :(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?  18.Question :(TCO 10) Feedback is a form of:  19.Question :(TCO 10) A quick response to a customer's problem should convey:  20.Question :(TCO 11) When it comes to listening versus speaking:  21.Question :(TCO 12) A good strategy with an angry customer is:  22.Question :(TCO 6) Which of the following behaviors is NOT characteristic of aggressive people?  23.Question :(TCO 11) Abrasiveness refers to:  24.Question :(TCO 13) In the NPS formula, the P stands for:  25.Question :(TCO 13) Market share refers to:  1.Question :(TCO 1, 2) Define and explain the NPS formula and how it applies to customer satisfaction.  Superb response2.Question :(TCO 4,5) Explain the concept of goodness of product fit.  Awesome response3.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.  Fantastic response4.Question :(TCO 8, 9) Describe at least three techniques that companies can use to successfully engage their customers. What are your recommendations for improving a company's ability to engage their customers?  Brilliant response5.Question :(TCO 13) Describe the difference between customer share and market share. Explain which concept is more important. Outstanding response</div>
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