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54 Cards in this Set
- Front
- Back
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What is an Operations Management
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The development and administration of the activities involved in transforming resources into goods and services.
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What is a Production Manager
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THey are responsible for creating utility for consumers regardless of the industry
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What are four Utility (adding value)
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Time
Place Ownership Form |
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What are the three classification of Operations Processes
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Type of transformation
Type of process Amount of customer contact |
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What is an operations processes
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Methods and technology used in the production of good or services
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What are the 5 Goods-Production Process
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Chemical
Fabrication Assembly Transport Clerical |
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What is an Analytic Processes
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Resources are broken down in production process
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What is a Synthetic Processes
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Resources are combined in the production process
Ex: Paint |
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What is an Analytic Processes
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Resources are broken down in production process
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What is a Synthetic Processes
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Resources are combined in the production process
Ex: Paint |
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What is a low contact system
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Customers do not need to be physically present to receive the service
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What is a high contact system
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Customers need to be physically present to receive goods/services
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What is the services operations
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Production activities that yield tangible and intangible service products
Entertainment Transportation Education |
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What is the Goods Production
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Production activities that yield tangible products
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What are a Services
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They are performed to meet the needs of costumers
THey are more customized, intangible and perishable than goods |
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What is Forecasting
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Estimating future demand for new and existing products
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What are the two methods of Forecasting
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Qualitative
-Based on judgement and experience - Obtain from experts Quantitative - Based on statistical projection - Obtain by extrapolating from historical sales |
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What is capacity Planning
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The amount of a product that a firm can produce under normal conditions
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What is location planing
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The decision of where to place a production facility
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What is location planning based on
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Location of customer & supplier
Availability of labour Proximity to R.M. Transportation cost taxes community attractiveness |
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What are productive facilities
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THey are used for the transformation of raw material
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What are nonproductive facilities
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THose that do not transform raw material
- Storage - Maintenance areas |
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What are support facilities
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They support the organization
-caf -parking lot |
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What is Computer Assisted Designs
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CAD
The design of components, products and procedures on computers instead of on paper |
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What is Computer Assisted Manufacturing
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(CAM)
Manufacturing that employs specialized computer systems to actually guide and control the transformation process |
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What is material management
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Planning, organizing & controlling the flow of materials from purchase to distribution of finished goods
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What is standardization
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using standard and uniform components in the production process
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What is JIT
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Just-In-TIme management
A technique using small quantities of materials that arrive “just-in-time” for use in the transformation process and therefore require less storage space and other inventory management expense |
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What is the JIT system
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Parts and components are delivered precisely when they are needed
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What is MRP
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Material-Required Planning
A planning system that schedules the precise quantity of materials needed to make the product |
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What is a Bill of Materials
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A list of goods that are needed in the production processes, and the method of combining the resources
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What is MRP II
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Manufacturing Resource Planning
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What does Manufacturing Resources Planing do...
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Advanced version of MRP
Ties together all parts of the organization into the company's production activities |
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What does Manufacturing Resources Planing tie together
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Production
Inventory H R Marketing Finance |
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What is routing
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The sequence of operations through which the product must pass
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What is scheduling
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The assignment of required tasks that is given to departments or even specific machines, workers or teams
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PERT
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Program Evaluation and Review Technique
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What is a Gantt Chart
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Scheduling tool
Diagram of steps in project and time required for each |
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What is a PERT Chart
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Specifies the sequence and critical path of steps in a project
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What is quality
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A product's fitness for use in terms of offering the features that consumers want
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What is productivity
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Measures the efficiency
Compares how much is produced with the resources used to produce it |
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What is total Quality Management
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A philosophy and set of guiding principles that provide a foundation for the continuous improvement of an enterprise.
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What is Performance quality
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How well the features of the product meet consumers’ needs
(how well the product performs) |
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What is Quality reliability
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The consistency of quality from unit to unit of a product
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What is quality ownership
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Quality belongs to each employee
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What is Benchmarking
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Compares the quality of a firm’s output with the quality of the output of the industry’s leaders
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ISO 9000
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Program certifying that a company meets the rigorous quality standards of the International Organization for Standardization (ISO)
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What are firms measured by in ISO
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Product testing
Employee training record-keeping correcting defects |
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Why was ISO desinged
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To ensure consistent quality
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ISO 9002
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For service industry
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ISO 14000
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Certification program attesting that a company has improved environmental performance
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What is supply chain
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group of companies and stream of activities involved in getting the product from raw materials to end consumer.
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Supply chain management
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looks at the chain as a whole to improve overall flow
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What are the 5 Service Quality Criteria
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Reliability
Responsiveness Assurance Empathy Tangibles |
