Business Process - Final

Front 1

what is marketing

Back 1

the planing and executing pricing and promotion of goods and services.

Front 2

what are the different types of adding value

Back 2

time utility ( what it is available)
place utility (where it is available)
ownership utility (consumption of product)
form utility (transformation of product)

Front 3

what is relationship marketing

Back 3

emphasizes lasting relationships with customers and suppliers

Front 4

what external factors affect the firms marketing plan

Back 4

competitive environment
political legal environment
social & cultural environment
technological environment
economic environment

Front 5

what elements got into the marketing mix

Back 5

the product, the price the place and the promotion (visiablity)

Front 6

how do you identify market segments

Back 6

search for common traits
then focus on the traits that deal with the product need

Front 7

what is data warehousing

Back 7

collection and storage of data retrieval of data

Front 8

what is data mining

Back 8

use of technology to search and organize data

Front 9

what factors influence consumer behavior

Back 9

psychological factors
personal factors
social factors
cultural factors

Front 10

what are organizational markets

Back 10

organizations purchasing goods and services to produce

industrial market
re seller market
government

Front 11

what does a controller do in accounting

Back 11

ensure that accounting system provides needed reports and statements

Front 12

what is double entry book keeping system

Back 12

all transactions are entered twice in how it affects assets and liability

if assets decrease liabilities increase

Front 13

what is on the statement of cashflows

Back 13

operations
investments
financing

Front 14

what is the matching principle

Back 14

expenses will be matched with revenues to show net income for an accounting period

Front 15

what is a solvency ratio

Back 15

short term and long term estimate risk

Front 16

what is a profitability ratio

Back 16

measure potential earnings

Front 17

what is a activity ratio

Back 17

reflect management use of assets

Front 18

what is the return on equity ratio

Back 18

net income/ owner equity

Front 19

what is return on sales

Back 19

net income/ sales revenue

Front 20

what is the difference between information and data

Back 20

data is raw facts and figures information is the meaningful interpritation of data

Front 21

what is TQM total quality management

Back 21

its a philosophy
that is focusing on creasing productively and quality through continuous feed back

Front 22

what are the 4 things needed in managing quality efforts

Back 22

planning, organizing, leading, controlling

Front 23

what is Statistical process control

Back 23

it uses statistics and analysis of variables to detect when aguestments are needed

Front 24

what are control charts

Back 24

limits are noted on a graph to so the acceptable variation

Front 25

what is benchmarking

Back 25

comparing the quality of a firms output with the quality of industry standards

Front 26

does does ISO 9000 stand for and what does it mean

Back 26

international organization for standardization. it shows that a company meets the quality standards

Front 27

what is the ISO 14000

Back 27

certification that a program has improved environmental performance

Front 28

what are the different steps in the re-engineering process

Back 28

identify activity to change, evaluate capacity to change, identify weakness/ strengths, create new design, implement new design

Front 29

what is operational process

Back 29

a set of methods and technology used in production of goods or services

Front 30

what are the different types of transformation technology

Back 30

chemical process, fabrication, assembly, transport, clerical

Front 31

what is analytic processes

Back 31

resources are broken down in production process (extracting minerals)

Front 32

what us synthetic processes

Back 32

resources are combined in the production process (making paint)

Front 33

what is included in a scheduling goods operations

Back 33

which products will be produced
when the production will occur
what resources will be used
time person for resouce use

Front 34

what is the difference between low contact and and high contact services

Back 34

low contact has less direct involvement and is more based on completion dates

high contact the customer is directly involved

Front 35

what is a pert chart

Back 35

specifies the sequence and path of steps in a project
can point out what will cause delays

Front 36

what are the different forms of employee behavior

Back 36

employee behavior: things that impact the organization
performance behavior: behavior that reflect the performance of specific job
counterproductive behaviors
organization citizenship

Front 37

what are the 5 fundamental traits relevant to organizations

Back 37

agreeableness
conscientiousness
emotionalism
extroversion
openness

Front 38

what is the psychological contract

Back 38

expectations held by employees concerning their contributions and what they will get back

Front 39

what is the main point about classical management

Back 39

workers are motivated by money and cannot be trusted

Front 40

what are the different steps in managing by objectives

Back 40

establish organizational goals
communicate goals
set personal goals
review
evaluate

Front 41

what is the difference between leadership and management

Back 41

leadership is motivating people to meet goals
management is needed to achieve coordination

Front 42

what are the different leadership styles

Back 42

autocratic
democratic
free-rein