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16 Cards in this Set
- Front
- Back
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Net profit figures |
Measures the earning performance of the organisation and indicates its capacity to use its resources to maximise profits. |
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Number of sales |
Measures the number of products sold (or services provided). |
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Percentage of market share |
The proportion of the total market that a business has, expressed as a percentage. |
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Rate of productivity growth |
Measures the change in productivity (the level of output obtained from a set level of input) from one period to the next. |
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Results of a staff satisfaction survey |
Measures how satisfied staff are within the organisation. |
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Results of a customer satisfaction survey
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Measures the degree to which an organisation’s performance meets a customer’s expectations. |
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Level of staff turnover |
Measures the number of staff who are leaving the organisation. |
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Number of customer complaints |
Indicates whether or not customers are satisfied with the performance of the organisation. |
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Level of wastage |
Measures the amount of waste created by the production process. (Increased waste = increased costs). |
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Number of workplace accidents |
Indicates how safe the workplace is for employees. |
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Operations |
The core business (transforming inputs into outputs) |
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Human resources |
Management of people in the organisation |
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Research and development |
Product / service development and innovation |
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Financial |
Responsible for the financial stewardship of the organisation includes accounting
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Marketing |
Promotion of the organisation and products |
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Benchmarking |
occurs when an organisation measures its performance against that of other leading organisations known for their excellence. |
