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7 Cards in this Set

  • Front
  • Back
What is complcency?
Uncritical satisfaction with oneself or one's achievements.
Diversity in the workplace
More diverse, more women, minorities, immigrants have entered the workforce.
Define:Management
The process of deciding how best to use a business's resources to produce goods and/or provide services.
What are business's resources?
Employees
Money
Equipment
Utilizing these resources, managers must keep things operating as efficiently as possible.
Levels of Management
Typically three levels

Senior Managers
Middle Managers
Supervisor Managers
Supervisor Managers
Run the day to day operations of th ebusiness.
Responsible for overseeing workers who provide the company's products and services.
Ex. Crew leaders and store managers.
Middle Managers
Set goals for specific areas of the business.
Create a plan for empleyees to seccessfully achieve those goals.