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12 Cards in this Set
- Front
- Back
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What determines employee performance? |
Motivation a desire to do the job. Ability the capability to do a job. Work environment the opportunities and resources to do the job |
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True |
True/false the level of motivation has a direct influence on an organisation's performance |
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Two broad motivation theories |
Content approach where the theories focus on and identify what factors within a person that direct, energise, maintain, stop behavior. Need theories |
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Need theories |
Maslow's hierarchy of needs. Herzberg's two factor theory [the task itself being the source of job satisfaction] |
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Maslow's hierarchy of needs |
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Herzberg's two factor theory; The maintenance / hygiene factors. [interpersonal relationships supervisors and colleagues] |
are those aspects that are considered essential to do any job controlled by another , absence of leads to dissatisfaction and negative morale.
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The second motivation theory is process theories. |
Studies the actual process of how employee behavior is affected, directed, maintained, stopped |
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Herzberg's two factor theory; Motivational / growth factors [recognition, status, advancement] |
These are the benefits over and above the normal job done. Increases employee satisfaction, productivity, innovation. |
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3 common process theories |
Expectancy, equity, goal setting theory |
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Employee motivational strategies that are available to management |
Job design, reward systems, empowerment programs. |
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Content based implications |
Warn against managers relying too much on financial reward as source for motivation |
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Process based motivation |
Intentions play a key role in motivation behaviour |
