Business Management

Front 1

Key management roles.

Back 1

POLC

Planning
Organising
Leading
Controlling

Front 2

Define the term Planning.

Back 2

Planning is the process of deciding where a tea, department or whole organisation should be heading and how it intends to get there.

Front 3

Levels of Planning.

Back 3

>Strategic planning
long term maybe up to 5 years
Who is responsible? senior managers such as managing directors, chief executive officers

>Operational planning
short term maybe from six months to one or two years
middle managers including functional managers such as human resource or operations managers

>Front-line planning
Very short term, day-to-day planning
Lower managers, frontline managers or supervisors

Front 4

The five stages of planning.

Back 4

Stage 1- setting objectives(where does the organisation want to go?)

Stage 2- analysing the present situation and future opportunities(where is the organisation now?), use SWOT
Strengths
Weaknesses
Opportunities
Threats

Stage 3- developing and evaluating alternatives(How is the organisation going to get where it wants to go?)

Stage 4- implementing the plan(devise a way of making the plan work)

Stage 5- monitoring and reviewing results(How are the key results going to show?)

Front 5

Define the term Organising.

Back 5

Organising is the coordination of resources and systems so that plans and objectives can be achieved.

Front 6

Define the term Leading.

Back 6

Leading is the process of influencing workers so that they want to do their best to achieve organisational objectives.

Characteristics of a good leader:
1. interpersonal qualities( inspirational, vision, the ability to build trust in their working relationships)
2. Informational qualities( gather relevant information, analyse and understand the implications of information received, spread relevant information while being able to communicate it clearly)
Decision-making qualities(make hard decisions, while taking this responsibility seriously, striving to do what is best for the organisation)

Front 7

Why leadership is important?

Back 7

Leadership is important because it improves the culture of a LSO to one in which relationships are strong and all employees have a willingness to achieve and there will resentment in the workplace.

Front 8

Define the term Controlling.

Back 8

Controlling is the process of establishing ways to compare actual performance with planned performance. (The term MONITORING has the same meaning)

Front 9

SWOT analysis.

Back 9

SWOT analysis is a technique that can assist strategic planning by identifying and analysing an organisation's strengths, weaknesses, opportunities and threats.