Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/23

Click to flip

23 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
Types of team trust:
calculus-based trust - based on deterrence
knowledge-based trust - other party's predictability
identification-based trust - same values and mental models
CKI
Constraints on team decision making:
time constraints
evaluation apprehension
pressure to conform
groupthink
group polarization
TEPGG
Types of team building:
goal setting
role definition
interpersonal processes
problem solving
GRIP
Functions of communication:
coordinating work activities
fulfilling drive to bond
knowledge management
decision making
CFKD
Communication channels:
verbal communication - face-to-face
electronic communication - email, im, blog
non-verbal communication - actions, facial gestures, silence
VEN
Media richness:
the data-carrying capacity of a communication medium, including the volume and variety of information it can transmit
Communication barriers:
perceptions
filtering
language
information overload
PFLI
Getting your message across:
empathize
repeat the message
use timing effectively
be descriptive
ERUB
Active listening:
Sensing
Evaluation
Responding
SER
Power:
the capacity of a person, team or organization to influence others
Sources of Power:
legitimate power - influence others through formal authority
reward power - ability to control the allocation of valued rewards
coercive power - apply punishment
expert power - possessing knowledge or skills others value
referent power - based on the identification and respect they have for the power holder
LRCER
Contingencies of power:
substitutability
centrality
discretion
visibility
SCDV
Increasing Substitutability:
controlling tasks
controlling knowledge
controlling labor
differentiation
CCCD
Types of influences:
silent authority
assertiveness
exchange
coalition formation
upward appeal
ingratiation/impression management
persuasion
informal control
SAECUIMPI
Conflict:
the process in which one party perceives that its interests are being opposed or negatively affected by another party
Sources of conflict:
goals - incompatible
values - differentiation
resources - scarce
rules - ambiguous
communication - problems
interdependence - parties interfering with each other
GVRRCI
Minimizing socioemotional conflict:
emotional intelligence
cohesive team
supportive team norms
ECS
Conflict management styles:
problem solving
avoiding
forcing
yielding
compromising
PAFYC
Situational influences on negotiations:
location
physical setting
time passage and deadlines
audience characteristics
LPTA
Negotiation behaviors:
preparation and goal setting
gathering information
communicating effectively
making concessions
PGCM
Leadership:
influencing, motivating and enabling others to contribute toward the effectiveness and success of the organizations of which they are members
Perspectives of leadership:
competency
behavioral
contingency
transformational
implicit leadership
CBCTI
Leadership competencies:
emotional intelligence
integrity
drive
leadership motivation
self-confidence
intelligence
knowledge of the business
EIDLSIK