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23 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Types of team trust:
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calculus-based trust - based on deterrence
knowledge-based trust - other party's predictability identification-based trust - same values and mental models |
CKI
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Constraints on team decision making:
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time constraints
evaluation apprehension pressure to conform groupthink group polarization |
TEPGG
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Types of team building:
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goal setting
role definition interpersonal processes problem solving |
GRIP
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Functions of communication:
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coordinating work activities
fulfilling drive to bond knowledge management decision making |
CFKD
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Communication channels:
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verbal communication - face-to-face
electronic communication - email, im, blog non-verbal communication - actions, facial gestures, silence |
VEN
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Media richness:
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the data-carrying capacity of a communication medium, including the volume and variety of information it can transmit
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Communication barriers:
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perceptions
filtering language information overload |
PFLI
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Getting your message across:
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empathize
repeat the message use timing effectively be descriptive |
ERUB
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Active listening:
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Sensing
Evaluation Responding |
SER
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Power:
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the capacity of a person, team or organization to influence others
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Sources of Power:
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legitimate power - influence others through formal authority
reward power - ability to control the allocation of valued rewards coercive power - apply punishment expert power - possessing knowledge or skills others value referent power - based on the identification and respect they have for the power holder |
LRCER
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Contingencies of power:
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substitutability
centrality discretion visibility |
SCDV
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Increasing Substitutability:
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controlling tasks
controlling knowledge controlling labor differentiation |
CCCD
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Types of influences:
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silent authority
assertiveness exchange coalition formation upward appeal ingratiation/impression management persuasion informal control |
SAECUIMPI
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Conflict:
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the process in which one party perceives that its interests are being opposed or negatively affected by another party
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Sources of conflict:
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goals - incompatible
values - differentiation resources - scarce rules - ambiguous communication - problems interdependence - parties interfering with each other |
GVRRCI
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Minimizing socioemotional conflict:
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emotional intelligence
cohesive team supportive team norms |
ECS
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Conflict management styles:
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problem solving
avoiding forcing yielding compromising |
PAFYC
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Situational influences on negotiations:
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location
physical setting time passage and deadlines audience characteristics |
LPTA
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Negotiation behaviors:
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preparation and goal setting
gathering information communicating effectively making concessions |
PGCM
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Leadership:
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influencing, motivating and enabling others to contribute toward the effectiveness and success of the organizations of which they are members
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Perspectives of leadership:
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competency
behavioral contingency transformational implicit leadership |
CBCTI
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Leadership competencies:
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emotional intelligence
integrity drive leadership motivation self-confidence intelligence knowledge of the business |
EIDLSIK
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