Business Experienc #3

Front 1

Who developed the Internet, and what year?

Back 1

Internet or net-Developed by Defense Dept in 1969.

Front 2

www

Back 2

world wide web

Front 3

document composed of electronic pages

Back 3

website

Front 4

web site address

Back 4

domain name

Front 5

ISP. What does it stand for?

Back 5

Internet service provider

Front 6

an address identifying the location of a file on the Internet

Back 6

URL

Front 7

What are the four functions of the net?

Back 7

communication (email most popular application), information (portals), Entertainment and E-commerce.

Front 8

business to business e-commerce-electronic business transactions between organizations using the Internet.

Back 8

B2B

Front 9

Business to consumer e-commerce- electronice business transactions between organizations and final customers using the Internet.

Back 9

B2C

Front 10

What has the larger value B2B or B2C?

Back 10

B2C has the larger $ value

Front 11

EDI

Back 11

Electronic data interchange

Front 12

web sites that offer items for sale to consumers

Back 12

Electronic storefronts

Front 13

items are placed here if the consumer wish to purchase it
Portals- a website that provides links and to info and other sites

Back 13

Shopping carts

Front 14

process of encoding data for security purposes

Back 14

Encryption

Front 15

electronic barrier between a company’s internal network and the Internet that limits access into and out of the network

Back 15

Firewall

Front 16

What are the two most common types of internet frauds?

Back 16

auction fraud and investment scams

Front 17

Traffic jams

Back 17

delays and sometimes outages of internet use

Front 18

Poor website design

Back 18

important for costumers to know how to use the site

Front 19

Seperation can be either______or ______.

Back 19

voluntary or firing

Front 20

Interviews some business have to know why an employee is leaving and to see and get ideas to make the company better.

Back 20

exit interviews

Front 21

Process of reducing the number of employees within a firm by eliminating jobs.

Back 21

Downsizing (+/-)

Front 22

Practice of contracting out work preciously preformed by company employees.

Back 22

Outsourcing (+/-)

Front 23

job design that expands an employee’s responsibilities

Back 23

Job enlargement

Front 24

change in job duties to increase employee’s authority

Back 24

Job enrichment

Front 25

assumes that employees dislike to wokr and try to avoid it whenever possible.

Back 25

Theory X

Front 26

assumes that the typical person likes work and learns, under proper conditions, to accept and seek responsibilities to fulfill social, esteem, and self-actualization needs.

Back 26

Theory Y

Front 27

Employee who works part time, temporarily, or for the period of time specified in a contract.

Back 27

Contingent Workers

Front 28

Group of workers who have banded together to achieve common goals in the workplace

Back 28

labor union

Front 29

Union tactics

Back 29

Boycott, picketing & strike

Front 30

Management tactics

Back 30

lockout, strikebreakers & injunction

Front 31

TQM, What does this stand for?

Back 31

Total Quality Management

Front 32

Giving employees authority and responsibility to make decisions about work

Back 32

Empowerment

Front 33

Trust employees

Back 33

provide info on “their” company

Front 34

ESOP

Back 34

employee stock ownership plans

Front 35

rights to buy a specified amount of the company stock at a given price within a given time period

Back 35

Stock Options

Front 36

The cooperative effort by a group of workers acting together for a common cause.

Back 36

teamwork

Front 37

Group of employees who are committed to a common purpose, approach, and set of performance goals.

Back 37

team

Front 38

Problem solving-teams

Back 38

temporaily

Front 39

Work teams

Back 39

permenant

Front 40

Which team is more common? Problem solving- teams or work teams?

Back 40

problem solving

Front 41

A team where each person has a specific job and must complete that job.

Back 41

Self-managed teams

Front 42

A team where the team members help each other reach a common goal

Back 42

Cross functional teams

Front 43

What are team functions?

Back 43

Role, Size and Diversity

Front 44

______ is very critical to organization’s success.

Back 44

communication

Front 45

Skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys.

Back 45

listening

Front 46

transmitted through speech (personal convos, speeches, meetings, voice mail, telephone convos, and video conference.)

Back 46

oral communication

Front 47

transmitted through writing (letters, memos, e-mail, etc.

Back 47

Written Communication

Front 48

transmitted in the form of words (meetings, telephone calls, voice mail, videoconferences)

Back 48

Verbal Communication

Front 49

transmitted through actions and behaviors rather than through words (gestures, facial expressions, posture, etc.)

Back 49

Non-verbal Communication

Front 50

An internal channel that passes info from unofficial sources.

Back 50

grapevine

Front 51

messages sent through channels within an organization

Back 51

internal communication

Front 52

meaningful exchange of info through messages transmitted between an organization and its major audiences.

Back 52

external communication

Front 53

Convert into finished goods

Back 53

Production

Front 54

Difference in production and manufacturing

Back 54

Production is a Broader term that spans both manufacturing and nonmanufacturing industries

Front 55

resources, raw materials in the production process.

Back 55

inputs

Front 56

Add value in the production process.

Back 56

Conversion Process

Front 57

goods, and services in the production process

Back 57

Outputs

Front 58

Typical production systems

Back 58

Example: Department store- PRIMARY INPUTS- building, displays, scanners, merchandise, etc.-TRANSFORMATION- attracts customers, stores goods, sells products- OUTPUTS- Merchandise sold

Front 59

Manufacturing products in large amounts using employees with specialized skills, mechanization, and standardization

Back 59

mass production

Front 60

using information technology

Back 60

flexible production

Front 61

establish computer links between factories and retailers’ scanners

Back 61

Customer Driven Production

Front 62

combines different people with different strengths to work together

Back 62

Team concept

Front 63

Reprogrammable machine capable of performing a variety of jobs that require manipulation of materials and tools

Back 63

robots

Front 64

CAD, What does this stand for?

Back 64

computer aided design

Front 65

CAM, What does this stand for?

Back 65

computer aided manufacturing

Front 66

FMS, What does this stand for?

Back 66

flexible manufacuring system

Front 67

Supplier Selection

Back 67

right price/right QTY/right time

Front 68

requires them to balance the need to keep stocks on hand to meet demand against the costs of carrying inventory

Back 68

Inventory control

Front 69

aimed at improving profits and return on investment by minimizing costs and eliminating waste through cutting inventory on hand.

Back 69

JIT- Just-in-time system

Front 70

creates a well-defines set of procedures for coordinating people, materials, and machinery to provide maximum production efficiency.

Back 70

Production control

Front 71

phase of production contol, managers develop timetables that specify how long each operation in the production process takes and when workers should perform it.

Back 71

Scheduling

Front 72

Process of determining customer wants and needs and then providing the goods and services that meet or exceed expectations

Back 72

Marketing

Front 73

PPDP

Back 73

Product, Price, Distribution, Promotion

Front 74

5 elements in the environment.

Back 74

Political/Legal, Social/Cultural, Technological, Competitive, Economic

Front 75

who is the center of a marketing strategy?

Back 75

The customer

Front 76

Time, form, place and ownership

Back 76

Utility

Front 77

Value perception

Back 77

Customer satisfaction

Front 78

the way a producer produces its goods and the way it is made

Back 78

quality

Front 79

helps a company know what they need to work on.

Back 79

Customer feedback

Front 80

Toby Keith Promotional Tour is an example of what type of marketing?

Back 80

Person Marketing

Front 81

The T-shirts I love New York, Promoting the City is an example of what tyep of marketing?

Back 81

Place Marketing

Front 82

Steroids issue, promotes a cause or social issue

Back 82

Cause Marketing

Front 83

Athletic competitions

Back 83

event marketing

Front 84

influences consumer to accept the goals of or contribute to the organization.

Back 84

Organization Marketing

Front 85

products or services sold directly or indirectly

Back 85

B2B

Front 86

products such as shampoo and DVDs

Back 86

B2C

Front 87

Process of collecting and evaluating info to help marketers make effective decisions

Back 87

Market research

Front 88

Using a computer to search through massive amounts of customer data to detect patterns and relationships

Back 88

Data Mining

Front 89

Process of dividing a market into several relatively homogeneous groups

Back 89

Market Segmentation

Front 90

Developing and maintaining long-term, cost-effective exchange relationships with individual customers.

Back 90

Relationship Marketing

Front 91

Two or more businesses team up to closely link their names for a single product

Back 91

Co-Branding

Front 92

Another tool for building emotional links with customers

Back 92

Affinity Program

Front 93

Manufacturer’s brand is a brand offered and promoted by a manufacturer
Private label brand- identifies a product that is not linked to the manufacturer but instead carries a wholesaler’s or retailer’s label.

Back 93

Manufacturer’s brand vs. private label brand

Front 94

items the consumer seeks to purchase frequently, immediately, and with little effort.

Back 94

Convenience products

Front 95

typically purchased only after the buyer has compared competing products in competing stores.

Back 95

Shopping products

Front 96

those that a purchaser is willing to make a special effort to obtain.

Back 96

Specialty products

Front 97

long-lived and relatively expensive

Back 97

Capital goods

Front 98

used in a firms’s daily operation that do not become part of the final product.

Back 98

Expense goods

Front 99

less expensive and shorter lived than installations and involve fewer decision makers

Back 99

Accessory goods

Front 100

farm and natural products used to produce other products.

Back 100

Raw Materials

Front 101

includes paper clips, light bulbs, and copy paper.

Back 101

MRO- (Maintenance, Repair, Operating)