Business Exam 2

Front 1

Jessica is hired to keep the books and pay the bills for a small company. She provides a(n) ______________ resources for the firm.

Back 1

Human

Front 2

Accounting and investments are areas within which management field of specialization?

Back 2

Finance

Front 3

A manager who has the ability to see the big picture of an organization and to underwswtand how the various parts of the organization can fit together has ______________ skills.

Back 3

Conceptual

Front 4

Gary Downs recently has noticed that the plant he is managing is delivering only 30 percent of its products on time. To determine what is causing the problem, he assembles the various department heads and the plant supervisor to get their input on the matter. Although the ultimate responsibility is his, he has no difficulty in delegating decision-making authority to any member of this group. This participative style of leadership suggests that Gary is a(n) _______________ leader.

Back 4

Democratic

Front 5

The leadership style advocating that a leader makes all decisions and tells subordinates what to do and how to do it is called ________________.

Back 5

AUTHORITARIAN

Front 6

During her company’s reorganization, Linda was in charge of grouping the various positions in the firm into manageable units. This is called ___________________.

Back 6

DEPARTMENTALIZATION

Front 7

Mark Stanford is the vice president of the northwest division of his company. Mark’s company is departmentalized by _________________.

Back 7

LOCATION

Front 8

The assignment of part of a manager’s work and authority to a worker is called _______________.

Back 8

DELEGATION

Front 9

Mr.Kerr will manage employees throughout the northwestern region of the Untied States. His employees will consist of most major nationalities and both males and females. In determining his span of control, you should consider which of the following span factors?

Back 9

WHETHER THE SUBORDINATES ARE PHYSICALLY LOCATED FAR FROM ONE ANOTHER.

Front 10

In an attempt to regain a competitive edge, U.S. firms have ______________________.

Back 10

DONE ALL OF THE ABOVE.

Front 11

Procter and Gamble uses ______________ production to produce household products.

Back 11

MASS

Front 12

IBM satisfies consumers’ needs for powerful, easy-to-use laptop computers by converting assorted software rountines, hardware devices, and miscellaneous parts into personal computers. By doing this, IBM is created

Back 12

FORM UTILITY

Front 13

The degree to which input resources are physically changed by the conversion is referred to as the

Back 13

MAGNITUDE OF CHANGE

Front 14

Tom’s toothpicks and Don’s doghouses use lumber as the major input in their conversion process. Although the input is the same for each factory, the ______________ of the conversion process varies greatly between the two.

Back 14

MAGNITUDE

Front 15

An Illinois-based firm crushed materials to make gravel, its only product. The gravel company has _______________.

Back 15

A FEW PRODUCTION PROCESSES

Front 16

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, It is deciding its ________________.

Back 16

PRODUCT LINE

Front 17

The amount of products or services an organization can be produce in a given time is known as ___________________.

Back 17

CAPACITY

Front 18

A situation in which machines and equiments do MOST of the work is known as

Back 18

A CAPITAL-INTENSIVE TECHNOLOGY.

Front 19

When different sequences of operations are required for creating small batches of different products, the type of design or layout used is the

Back 19

PROCESS LAYOUT

Front 20

Products that have been partially completed but require further processing are known as ______________.

Back 20

WORK-IN-PROCESS

Front 21

A computerized system that intergrates production planning and inventory control is called ____________________.

Back 21

MATERIALS REQUIREMENTS PLANNING

Front 22

When sales drop each season in the auto industry, General Motors temporarily has too many employees to produce the number of cars sold. In this situation, General Motors MOST LIKELY would ___________________.

Back 22

LAY OFF WORKERS.

Front 23

24. Senior management in your organization wants you to explain to the board of directors the key concept that makes compensation systems work. It would be correct to tell them that the ideal compensation system must ___________________________.

Back 23

PROVIDE FOR EMPLOYEE NEEDS WHILE KEEPING LABOR COSTS WITHIN REASONABLE LIMITS.

Front 24

Peter Shelly was hurt on the job last week. His medical bills for this injury are covered under __________________.

Back 24

WORKER’S COMPENSATION

Front 25

A large manufacturing company has found that younger employees tend to have fewer medical problems than workers over 40. Therefore, management decided to hire only workers under 40 to reduce company health insurance costs. This is illegal under the _____________________-.

Back 25

AGE DISCRIMINATION IN EMPLOYMENT ACT.

Front 26

The 1998 annual report for Sears shows that, since 1978, it has experienced dramatic changes in the composition of its workforce. Sears has increased the number of women, blacks, and Hispanics in all job catergories, including managerial, technical, and sales positions. This increase is MOST LIKELY due to the company’s _____________________.

Back 26

AFFIRMATIVE ACTION PROGRAM

Front 27

All of the following are assumptions of Theory Y except ______________________.

Back 27

MANAGERS MUST COERCE AND CONTROL WORKERS TO ACHIEVE ORGANIZATIONAL GOALS.

Front 28

The expectancy theory says that people are motivated _______________________.

Back 28

BY HOW MUCH THEY WANT AND THE CHANCE THEY HAVE OF GETTING IT.

Front 29

One of the biggest differences between unions of the 1950s and unions of today is __________________________.

Back 29

THE US vs. THEM MENTALITY OF UNIONS OF THE 1950s DOES NOT STAND OUT TODAY.

Front 30

. Suppose a Baskin-Robbins ice cream employee was being paid less than minimum wage for making and selling milkshakes and ice cream cones. To substantiate his claim of the minimim wage, he would refer management to the ___________________.

Back 30

FAIR LABOR STANDARDS ACT

Front 31

Before a union can be formed at a particular firm, ________________________.

Back 31

SOME EMPLOYEES OF THE FIRM MUSWT BE INTERESTED IN UNION REPRESENTATION.

Front 32

Union organizers at the Maytag plant have just been informed that management has rejected their request to be recognized as the bargaining representative for plant employees. Which of the following will occur next?

Back 32

THE NLRB WILL CONDUCT A FORMAL ELECTION.

Front 33

The process of negotiating a labor contract with management is known as

Back 33

COLLECTIVE BARGAINING

Front 34

The labor contract for the employees at Samsung Construction will expire soon. The negotiating committee has just reached an agreement with management on the new contract. If union membership votes NOT to accept the new contract, what action will probably follow?

Back 34

THE NEGOTIATIONS COMMITTEE MUST MEET AGAIN TO DESIGN A MORE ACCEPTABLE AGREEMENT.

Front 35

When a firm refuses to allow employees to enter the workplace, the action is known as a ______________.

Back 35

LOCKOUT

Front 36

Goals are set only for top-level management.

Back 36

FALSE

Front 37

The process of establishing an organization’s major goals and objectives and allocating the resources to achieve them is called tactical planning.

Back 37

FALSE

Front 38

A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.

Back 38

FALSE

Front 39

Operations managers are concerned strictly with the production of goods, not services.

Back 39

FALSE

Front 40

Operations managers are concerned strictly with the production of goods, not services

Back 40

FALSE

Front 41

An interpersonal role is one in which the manager must either gather or provide information.

Back 41

FALSE

Front 42

Making decision is an unavoidable part of a manager’s job.

Back 42

TRUE

Front 43

In terms of developing managerial skills, education is more important than experience.

Back 43

FALSE

Front 44

A manager’s reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Back 44

TRUE

Front 45

A highly centralized organization usually means that lower-level employees have the opportunity to make decisions regarding the best way to accomplish their assigned task.

Back 45

FALSE

Front 46

A bureaucratic structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed.

Back 46

TRUE

Front 47

In order to compete in the global economy, U.S. firms have focused on increasing prices and improving the bottom-line profit amount.

Back 47

FALSE

Front 48

Product extension and refinement are expected results of a firm’s development and implementation effort.

Back 48

TRUE

Front 49

A labor-intensive technology is one in which people must do most of the work.

Back 49

TRUE

Front 50

Automation is characterized by low initial costs and high operating costs.

Back 50

FALSE

Front 51

A common planning horizon for operational plans is one year.

Back 51

FALSE

Front 52

The objective of purchasing is to ensure that required materials are available when thy are needed, in the proper amounts, and at minimum cost.

Back 52

TRUE

Front 53

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Back 53

FALSE

Front 54

Purchasing personnel should check the reliability of potential suppliers as well as suppliers’ ability to meet delivery schedules.

Back 54

TRUE

Front 55

The responsibility for monitoring schedules to ensure that the work flows according to schedule is called follow-up.

Back 55

TRUE

Front 56

The major objective of quality control is to see that the organization produces no imperfect products

Back 56

FALSE

Front 57

When compared to total quality management, Six Sigma often has more top-level support, more training for employees, and more teamwork.

Back 57

TRUE

Front 58

According to management experts, increased government regulations have increased productivity among American workers.

Back 58

FALSE

Front 59

The phase of human resources management in which an employee’s skills are improved and his or her capabilities are expanded is known as maintaining.

Back 59

FALSE

Front 60

A skills inventory is a computerized list of all the skills a prospective employee needs to fill a position

Back 60

FALSE

Front 61

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

Back 61

TRUE

Front 62

In the selection process, the goal should always be to hire the person with the most qualifications.

Back 62

FALSE

Front 63

Usually, management sets employees’ pay level higher than at comparable firms.

Back 63

FALSE

Front 64

In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasked.

Back 64

FALSE

Front 65

Evaluation of employees’ current and potential accomplishments and contributions to a firm is called performance appraisal.

Back 65

TRUE

Front 66

According to Maslow’s theory, safety is the most basic and the most important need.

Back 66

FALSE

Front 67

Problem-solving teams are created to work together permanently.

Back 67

FALSE

Front 68

An organization of workers acting together to negotiate their wages and working conditions with employers is called a labor union.

Back 68

TRUE

Front 69

The dealings between labor unions and business management, both in the bargaining process and beyond, are called labor relations.

Back 69

FALSE

Front 70

The Taft-Hartley Act was designed to provide a balance between union power and management power.

Back 70

TRUE

Front 71

An injunction is a court order requiring a person or group to either perform some act or to refrain from performing some act.

Back 71

TRUE

Front 72

The law designed to regulate the internal functioning of labor unions is known as the Landrum-Griffin Act.

Back 72

TRUE

Front 73

The process of negotiating a labor contract with management is referred to as certified bargaining.

Back 73

FALSE

Front 74

The final step in collective bargaining is ratification, which is the approval of the contract by the NLRB.

Back 74

FALSE

Front 75

Union leaders take a strike vote after all attempts at negotiation have failed.

Back 75

TRUE