Business Essentials Chapter 7

Front 1

Activities producing intangible and tangible products, such as entertainment, transportation and education

Back 1

Service Operations

Front 2

activities producing tangible products, such as radios, newspapers, buses, and textbooks

Back 2

Good Operations

Front 3

activities involved in making products- goods and services - for customers

Back 3

Operations

Front 4

Product's ability to satisfy a human want or need

Back 4

Utility

Front 5

systematic direction and control of the processes that transform resources into finished products that create value for and provide benefits to customers

Back 5

Operations Management

Front 6

managers responsible for ensuring that operations processes create value and provide benefits to customers

Back 6

Operations Managers

Front 7

set of methods and technologies used to produce a good or service

Back 7

Operations Process

Front 8

activities for one of a kind or custom made production

Back 8

Make to order operations

Front 9

activities for producing standardized products for mass consumptions

Back 9

Make to stock operations

Front 10

level of customer contact in which the customer need not be part of the system to receive the server

Back 10

low contact system

Front 11

level of customer contact in which the customer is part of the system during service delivery

Back 11

high contact system

Front 12

special ability that production does especially well to outperform the competition

Back 12

Operations capability

Front 13

amount of a product a company can produce under normal conditions

Back 13

capacity

Front 14

physical arrangement of production activities that groups equipment and people according to function

Back 14

custom products layout

Front 15

physical arrangement of production steps designed to make one type of product in a fixed sequence of activites according to its production requirements

Back 15

same steps layout

Front 16

a same steps layout in which a product moves step by step through a plant on conveyor belts or other equipment until it is completed

Back 16

assembly line

Front 17

combination of characteristics of a product or service that bear on its ability to satisfy stated or implied needs

Back 17

quality

Front 18

dimension of quality that refers to how well a product does what it is supposed to do

Back 18

performance

Front 19

dimension of quality that refers to sameness of product quality from unit to unit.

Back 19

consistency

Front 20

schedule showing which products will be produced and when, in upcoming time periods

Back 20

master production schedule

Front 21

schedule showing daily work assignments with start and stop times for assigned jobs

Back 21

detailed schedule

Front 22

assigned working times in upcoming days for each employee on each work shift

Back 22

staff schedule

Front 23

production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step

Back 23

gantt chart

Front 24

process of monitoring productions performance by comparing results with plans and taking corrective action when needed

Back 24

operations control

Front 25

operations control activity for ensuring that production decisions are being implemented

Back 25

follow up

Front 26

process of planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods

Back 26

materials management

Front 27

process of finding and choosing suppliers from whom to buy

Back 27

supplier selection

Front 28

production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories and continuously improve production processes

Back 28

lean production system

Front 29

type of lean production system that brings together all materials at the precise time they are required at each production stage

Back 29

just in time production

Front 30

acquisition of the materials and services that a firm needs to produce it products

Back 30

purchasng

Front 31

activities in transporting resources to the producer and finished goods to customers

Back 31

transportation

Front 32

storage of incoming materials for production and finished goods for distribution to customers

Back 32

warehousing

Front 33

process of receiving, storing, handling, and counting of all raw materials, partly finished goods and finished goods

Back 33

inventory control

Front 34

action of ensuring that operations produce products that meet specific quality standards

Back 34

quality control

Front 35

sum of all activities involved in getting high-quality goods and services into the marketplace

Back 35

total quality management

Front 36

principle of total quality management that holds that quality belongs to each person who creates it while performing a job

Back 36

quality ownership

Front 37

process by which a company analyzes a competitor's product to identify desirable improvements

Back 37

competitive product analysis

Front 38

process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers

Back 38

value added analysis

Front 39

tqm tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shard production problems

Back 39

quality improvement team

Front 40

program certifying that a factory, laboratory, or office has met the quality management standards set by the international organization for standardization

Back 40

iso 9000

Front 41

certification program attesting to the fact that a factory, laboratory, or office has improved it environmental performance

Back 41

iso 14000

Front 42

rethinking and radical redesign of business processes to improve performance, quality and productivity

Back 42

business process reengineering

Front 43

flow of information, materials, and services that starts with raw materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer

Back 43

supply chain

Front 44

principle of looking at the supply chain as a whole to improve the overall flow through the system

Back 44

supply chain management