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14 Cards in this Set
- Front
- Back
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Skills Job Seekers Should Offer
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- Written/Oral Communication - Critical thinking/ Analytical Reasoning - Ability to analyze and solve complex problems - Ethical dicision making - Teamwork skills - Innovation and Creativity - Ability to locate and evaluate information - Understanding of statistics |
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Barriers blocking the flow of communication in organizations
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- long lines of communication - turf wars - ego involvement - lack of communication skills - lack of trust betwen management and employees - fear of reprisal for honest communication |
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The context of ethical decision making
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Start from low to high 1. Individual 2. Family and loved ones 3. Workplace organization 4. Community 5. Society |
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Why form teams
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- Better decision - Faster response - Greater buy-in - Improved employee morale - Increased productivity |
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Four phases of team development
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In order 1. Forming 2. Storming 3. Norming 4. Performing |
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Define T.E.A.M
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Together.Everyone.Achieves.More
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Defining Successful Teams
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- Stay small and embrace diversity - Agree on purpose - Confront conflict - Communicate Effectively - Share leadership |
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Meeting purpose and Number of participants
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- Intensive problem solving (5 or fewer people) - Problem Identification (10 or fewer people) - Information, reviews and presentations (30 or fewer people) - Motivational and virtual (Unlimited) |
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To get the most out of meetings
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- Arrive Early - Come Prepared - Have a positive attitude - Wait for others to finish - Give credit to others |
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Keys to building powerful listening skills
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- Become actively involved - Seperate facts from opinion - Identify important facts - Avoid interrupting - Take notes to ensure retention |
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Forms of nonverbal communication
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- Eye Contact - Posture and gestures - Facial Expressions - Space - Territory |
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Characteristics of culture
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- Culture is learned - Cultures are inherently logical - Culture is the basis of self identity and community - Culture combines visible and invisible - Culture is dynamic |
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Enhancing Oral communication
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- Observe eye messages - Accept Blame - listen without interruptin - Smile when appropriate |
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Improve Written Communication
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- Use short sentences and short paragraphs- Strive for clarity- Use correct grammar- Observe titles and rank
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