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68 Cards in this Set
- Front
- Back
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human resource management
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the process of determining HR needs then recruiting selecting developing motivating evaluating compensating and schedualing employees to achieve organization goals
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affirmative action
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employment activies to fix the past by increasing oppurtunities for minorities and women
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reverse discrimination
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against whites or males in hiring or promoting
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job analysis
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study of what employees do who hold various job titles
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5 steps in resource planning
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1. preparing hr invdentory of the companies employees(skills ages)
2. preparing job analysis 3. assessing future HR demand 4. assessing future labor supply 5. establishing a strategic plan |
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6 steps in the selection process
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1 obtaning complete application forms
2 conducting initial and follow up interviews 3 giving employment tests 4 conducting background investigations 5 obtaining results physical exams 6 establishing trail periods |
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contingent workers
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part time, seasonal, temp, co op students, independent contractors
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training and development
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training - short term skills
development - long term abilities |
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apprentice programs
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learner works alongside an experienced employee
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vestibule training
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done in schools where employees are taught on equipment similar to that on job
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management development
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training employees to become good managers
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performance appraisal
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compares/ measures employees performance against the set standards to make decisions about promotions compensations training or termination
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fringe benefits
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sick leave pay, vacation pay, pension plans, health plans ect
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core time
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in flex time plan, period when all epmloyees shud be at their stations
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job sharing
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an arangement in which 2 part time employees share one full time job
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chalenges of HR
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shortage of trained workers in growth areas (computers, green technology, science)
workers that need retraining undereducated workers shift in employee attitude (more about leisure) less morale demand for tailored benefits |
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union
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an employee org whos main goal is to represent its members and negoticate
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knights of labor
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the first national labor union formed in 1869
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american fed of labor
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an org of craft unions founded in 1886
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industrial unions
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labor orgs of unskilled and semi skilled workers in mass production industry (making cars)
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congress of industrial unions (CIO)
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union org of uskilled workers, broke away from the aerican fed of labor (AFL) in 1935 and rejoined in 1995
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yellow dog contract
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forces employees to agree not to join a union. prohibited by the morris laguardia act in 1932
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certification
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formal process when a union is regnized by the national lobor relations board (NLRB) as a bargaining agent for a group of employees
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decertifications
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when workers take the unions right to rep them
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negotiated labor management agreement
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an agreement that sets the tone and clarifys terms under which management and labor agree to function over a period of time.
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union security clause
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employees who benefit from a union should at least join or pay dues
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agency shop agreement
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employees may hire non union workers. employees dnt have to join union but must pay union feees wtf?
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right-to-work-laws
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right to join or not join union
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closed shop agreement
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specified employees had to join union before being hired. outlawed by the taft hartley act in 1947
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union shop agreement
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workers dnt have to b in union wen hired but must agree to join within certain period of time
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open shop agreement
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in right to work states. gives employee right to join or not join union
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grievance
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management is not abiding by the negotiated labor management agreement
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shop stewards
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union officials who work permanently in an org and represent emplyee interests ona daily basis
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bargaining zone
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range of options between initial and final offer that each party will consider b4 negotiation dissolve
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mediation
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use of a 3rd party (mediator) who makes suggestions for resolving a dispute
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arbitration
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decision to bring an arbitrator in to render a binding decision in a labor dispute
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cooling off period
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when workers return to work during negotiations
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primary boycott
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union tells workers and public to not buy certain products
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secondary boycott
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convinve others to stop doing business with a certain firm
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lockout
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management temporarily closing the business to put pressure on the unions
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injunction
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a court order directiong someone to do or not do somthing
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strike breakers
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workers hired to do the job of the striking workers until labor dispute is dissolved
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givebacks
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gains from labor negotiations are given back to management from unions to help employees remain competitive
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marketing
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process of making/exchanging offerings that have value for cutomers
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marketing concept
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1. customer orientation
2. service orientation 3. profit orientation |
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customer relationship management (CRM)
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learn about customers, satisfy them, exceed expectations
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marketing mix
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what goes into a marketing program
product price place and promotion |
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test marketing
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testing products among potential users
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marketing 4 Ps
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procduct place promotion price
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brand name
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diferentiates one sellers good from others
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promotion
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all the techniques sellers use to motivate and convince ppl to buy their shit
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marketing research
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analysis to determine opportunities and challenges and find info needed to make good decisions
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secondary data
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info alrwady athers by others in journals, books, online
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primary data
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data u gathered ur self
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FOCUS GROUP
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small group under discussion leader who talk about opinions about an org, products, or issues
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environmental scanning
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finding out factors that can affect marketing success
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consumer market
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all the ppl or households that want goods or services
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Busines to business market (b2b)
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ppl or orgs that want goods to use in making other goods or services
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market segmentation
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dividing total market into groups whose members have similar characteristics
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target marketing
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directed towards those groups (market segments) that an org can profit from
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geographical segmentation
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dividing a market by cities, countries ect
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demographic segmentation
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by age income education level
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psychographic segmentation
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by values attitudes interests
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volume (usage) segmentation
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dividing the market by usage
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niche marketing
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finding small but profitable marketing segments and designing products for them
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one to one marketing
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developing a unique mix of goods and services for each single customer
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mass marketing
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making stuff to please a large amnt of ppl
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relationship marketing
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keeping customers over long periods of time by offering stuff that meet their requirements
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