Business 107 Chapter 7 Shevchuk

Front 1

What are the two key identifying characteristics of conflict?

Back 1

focus and source

Front 2

what are the types of conflict 'focus'

Back 2

1) people -oriented: in your face confrontations
2) issues oriented: interpersonal decision-making process by which people agree on how to allocate scarce resources

Front 3

what are the types of conflict 'source'

Back 3

1) personal differences - perceptions and expectations stemming from personal values and needs
2) informational deficiencies - misinformation and misrepresentation (easy to solve since based on fact)
3) role incompatibility - goals and responsibilities do not coincide
4) environmental stress - resource scarcity and uncertainty

Front 4

what are the five responses to conflict

Back 4

1) forcing
2) accommodating
3) avoiding
4) compromising
5) collaborating

Front 5

define the "forcing response" to conflict

Back 5

(assertive, uncooperative) get your way. creates resentment

Front 6

define "accommodating response" to conflict

Back 6

(cooperative, unassertive) don't upset the other person - both parties lose - you get taken advantaged of

Front 7

define "avoiding response" to conflict

Back 7

(uncooperative, unassertive) avoid dealing with the conflict, delay

Front 8

define "compromising response" to conflict

Back 8

(intermediate between (assertive and cooperative) reach an agreement quickly - cut a deal - harmony > value.

Front 9

define "collaborating response" to conflict

Back 9

(cooperative, assertive) solve the problem together, fully - win-win strategy.

Front 10

name and define the two types of negotiation strategies and list the corresponding conflict responses

Back 10

1) distributive: divide a 'fixed pie' (A or B)
eg// compromising, forcing, accommodating, and avoiding
2) integrative: expanding the pie by avoiding fixed, incompatible positions (A+B)
eg// collaborating

Front 11

according to ethnic culture, what cultures prefer accommodating/avoiding conflict response

Back 11

asians

Front 12

what type of conflict response is common among many cultures

Back 12

compromising

Front 13

what gender prefers what conflict response?

Back 13

male - forcing
female - compromising

Front 14

define altruistic-nurturing personality and it's preferred conflict response

Back 14

promoting harmony with others and enhancing their welfare, with little concern for being rewarded - accommodating response

Front 15

define assertive-directing personality and its preferred conflict response

Back 15

self-assertion and directing the activities of others with a clear sense of having earned rewards - forcing approach

Front 16

define analytic-autonomizing personality and its preferred conflict response

Back 16

achievemnt of self-sufficiency, self-reliance, and logical orderliness- solve problems rationally, but back out if conflict intensifies

Front 17

what's the most common conflict response among executives

Back 17

forcing

Front 18

which approach is best for all conflicts

Back 18

none, must apply different responses to different situations

Front 19

attach the best conflict response to the situation: issue importance is high

Back 19

forcing, collaborating

Front 20

attach the best conflict response to the situation: relationship importance is high

Back 20

accommodating, collaborating

Front 21

attach the best conflict response to the situation: relative power is high

Back 21

forcing

Front 22

attach the best conflict response to the situation: time constraints is high

Back 22

forcing, accommodating, avoiding

Front 23

attach the best conflict response to the situation: low issue importance

Back 23

accommodating, avoiding

Front 24

attach the best conflict response to the situation: low relationship importance

Back 24

forcing, avoiding

Front 25

attach the best conflict response to the situation: low relative power to other

Back 25

collaborating

Front 26

attach the best conflict response to the situation: low time constraint

Back 26

compromising, collaborating