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60 Cards in this Set

  • Front
  • Back
What is the order of the steps in strategic planning?
1. Mission
2. Objective
3. Goals
4. Plans
What are the characteristics of a mission statement?
1. Who we are
2. What we do
3. How we do it
4. What makes us unique
5. Succinct
6. Clearn
7. Reviewed by a comittee who didn't write it.
What is the definition of a mission statement.
A written explanation fo an organization's business intentions and aims.
What is the definition of a line organization?
An organizational structure that establishes a direct flow of authority from the chief executive to subordinates.
What is the definition of a line-and-staff organization?
An organizational structure that combines the direct flow of authority of a line organization with staff departments that serve, advise, and support the line departments.
What is the definition of a committee organization?
Organizational structure that places authority and responsibility joinlty in the hands of a group of individuals.
What is the definition of a matrix organization?
Organizational structure that links employees from different parts of the organization to work together on specific projects.
What are 4 different organizational structures?
1. line organization
2. line-and-staff organization
3. committee organization
4. matrix organization
What is the definition of SWOT analysis?
A method of assessing a company's internal strengths and weaknesses and its external opportunities and threats.
What does the achronym SWOT stand for?
What is the definition of an organizational chart?
A visual representation of a firm's structure taht illustrates job positions and functions.
What is the definition of span management?
The number of subordinates a manager can supervise effectively.
What factors affect the span of management?
1. Autonomy
2. Accountabilty
3. Complexity
What is the definition of departmentalization?
The process of dividing work activities into units within the organization.
How is the span of management different at different levels of management?
1. Higher levels - more complex, smaller span of management
2. Lower levels - managing similar positions, larger span of management.
What are the 3 basic skilss that every manager needs to posses?
1. technical skills
2. conceptual skills
3. human relations skills
What is the definition of technical skills?
A manager's ability to understand and use techniques, knowledge,and tools and quipment of a specific discipline or department.
What is the definition of conceptual skills?
A manager's ability to see the organziaton as a unified whole and to understand how each part interacts with others.
What is the definition of human relations skills?
Interpersonal skills that enable a manager to work effectively with and through people; the abilty to communicate with, motivate,a dn lead employees to accomplish assigned activities.
What balance of skills does a manager at the top need?
Lots of conceptual with a little technical, and everyone needs human relations.
What balance of skills does a manager in the middle need?
an even amount of human relations, technical and conceptual skills
What balance of skills does a manager at the bottom need?
Lots of technical with a little conceptual, and everyone needs human relations.
What are the parts of being fair?
1. be objective
2. follow the rules
3. common sense exceptions
4. don't get personally involved
5. recognize bias.
What are some ways to empower?
1. set up communication lines between top and bottom
2. ask for input
3. give in on un-important or dual option issues
4. try to better recognize contributions
5. communicate the bigger picture
What is the definition of empowerment?
Giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control.
What are some changes in employees?
1. more mobile
2. want to knwo "why" not just "what"
3. home life is more complicated
4. unrealistic view of today's benefits for smaller employers
5. socializes more at work
6. generation x
What are some changes in employers?
1. more legal pressure; means more rules
2. more competition; means more stress
3. cannot provide Cadillac benefits because of rising costs
4. trying to be more empowering
5. less resources to do more work
6. rapid changes has chaned management
What are the parts of compensation?
1. know the market
2. develop ranges within your budget
3. don't discuss your salary
4. don't compare yourslef to others
6. give raises based on merit
What are the ways to teach and grow?
1. management is hands-on
2. build accountability systems
3. meet regularly with your people
4. regularly evaluate your staff
5. demonstrate your values
6. encourage education and training opportunities
7. replace yourself
What are the parts to discipline?
1. explain the rules before problems
2. positively confront new staff early
3. be consistent
4. know the facts
5. listen to all sides
6. when in doubt...give
7. if you are going to fire...then fire
8 document document document
What are the internal characteristics of SWOT?
strengths and weaknesses
what are the external characteristics of SWOT?
opportunities and threats
What is the definition of Theory X?
Assumption that employees dislike work and will try to avoid it.
What is the definition of Theory Y?
Assumption that employees enjoy work and seek social, esteem, and self-actualization fulfillment.
What factors do most firms base their compensation policies on?
1. salaries and wages paid by other companies that compete for the same people
2. government legislation - minimum wage
3. cost of living
4. firm's ability to pay
5. workers productivity
What are the 5 steps in Maslow's hierarchy of needs?
1. self-actualization
2. esteem
3. social
4. safety
6. physiological needs
What is the definition of Maslow's hierarchy of needs?
According to the theory, people have five levels of needs that they seek to satisfy: physiological, safety, social, esteem, and self-actualization.
According to Maslow's hierarchy of needs, what are physiological needs?
Basic human needs include food, shelter and clothing. In the workplace employers satisfy these needs by paying salries and wages and establishing cofortable working environments.
According to Maslow's hierarchy of needs, what are safety needs?
These needs refer to desires for physical and economic protection. Employers satisfy these needs by providing benefits sucha s retirement plans, job security, and safe workplaces.
According to Maslow's hierarchy of needs, what are social needs?
People want to be accpeted by family and other individuals and groups. At work, employees want to maintain good relationships wit thier coworkers and managers and to participate in group activiities?
According to Maslow's hierarchy of needs, what are esteem needs?
People like to receive attention, recognition, and appreciation from others. Employees feel good when they are recognized for good job performance and respected for their contributions.
According to Maslow's hierarchy of needs, what are self-actualization needs?
These needs drive people to seek fulfillment, realizing their own potential and fully using their talents and capabilities. Employers can satisfy these needs by offering challenign and creative work assignments and opportunities for advancement based on individual merit.
What is the definition of a work team?
Relatively permanent group of employees with complementary skills who perform the day-to-day work of organizations.
What is the definition of a problem solving team?
Temporary combination of workers who gather to solve a specific problem and then disband.
What is the definition of a task specialist?
Devoting time and energy to helpin the team accomplish its specific goals.
What is the definition of socio-emotional role?
Devoting time and energy to supporting the emotional needs of team members and to maintaining the team as a social unit.
What is the definition of responsibilty?
The charge to get something done. Also called ownership.
What is the definition of authoirty?
Having the power to get it done.
What is the definitiion of delegation?
Act of assigning work activities to subordinates.
What are some characteristics of a job description?
1. everyone needs one
2. study yours
3. gives direction
4. does anyone use them?
5. tie it to the evaluation
What are the problems with departmentalization?
1. we are good at dividing BUT not at bringing together
2. it isn't my problem
3. does communication happen up and down
4. does the right hand know what the left hand is doing
5. turf v common goals
What is the definition of down-sizing?
Process of reducing the number of employees within a firm by eliminating jobs.
What are the characteristics of plans?
1. someone does something
2. schedule is on paper
3. assignments made
4. progress is tracked
5. related goals connected
6. project management
What are the characteristics of objectives?
1. planning has become shorter term
2. areas of emphasis
3. what we are working on
What are the characterisitcs of strategic planning?
1. a process to determine who we are and where we are goign
2. developes mission, goals, objectives, and plans
What are the 4 components of a strategic planning schedule?
1. meetings
2. writing due dates
3. adoption
4. communication
What are the 3 R's?
1. Responsability
2. Rights
3. Reward
What is the definition of human resource management?
Function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives.
What is the definition of a need?
A lack of some useful benefit. It reflects a gap between an individual's actual state and his or her deisred state.
What is the definition of a motive?
An inner state that directs a person toward teh goal of satisfying a felt need.