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35 Cards in this Set

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How do we know if a factor belongs in an organization's general environment?

-- factors outside the firm’s control but could have a large impact on the firm’s strategy and fortunes.



e.g. demographics - aging population, old people eat less fast food


e.g. economic forces

How do we describe an industry?


-- A group of firms selling a similar product or service (close substitutes)
e.g. Bloods vs Crypts
e.g. Coke vs Pepsi vs Cotts


What is the challenge for managers in defining an industry?

--Define the industry wide enough to capture the main issues but not so wide


that their focus has become meaningless

The six segments of the general environment

1. Demographic/Psychographic 2. Sociocultural 3. Political/Legal


4. Technological 5. Economic 6. Global

What are demographics?

-- measurable characteristics of the population - age, income

How can an aging population impact an industry?

* - fast food

What do psychographics capture?

The values, interests and lifestyles of individuals


hunter type / clubbing type

What types of issues would fall under the sociocultural segment?

Looks at society’s, beliefs and lifestyles and how they change.



e.g Now gambling is legal, marijuana laws changing

What are types of issues are covered in the Political/Legal segment?

Employment equity act -> affect hiring



competition Act -> eg. predatory pricing



Stability of the political environment

Why do businesses adopt new technologies?

Save on costs -- especially labour costs



e.g. automated software means less specialized employees = less pay

What types of issues are included as part of the Global Segment?

-- trade agreements make trade easier
-- state of the economy of your trading partners

How can the impact of a trend or an event vary across industries?

+ price of oil -- good for oil producers -- bad for manufacturers

Why do we also focus on a firm's competitive environment?

· The nature of competition as well as the profitability of a particular firm are more directly impacted by factors in the competitive environment

The Five Forces are:

1. Threat of New Entrants


2. Bargaining Power of Suppliers


3. Bargaining Power of Buyers


4. Threat of Substitute Products or Services


5. Rivalry Among Existing Competitors

How easy is it for another firm or a new firm to enter into your industry and start selling similar products to your customers?

if it’s easy to enter then you’re have many rivals - difficult to maintain profits

What candidates pose the biggest threat to entering into your market?


Firms that are already in the industry but do not have a presence in your geographic area or market segment (niche market)


What are barriers to entry? Why is it important to have barriers to entry?

Barriers to entry are any factor that increase the difficulty to compete in your industry -- good to keep out new entrance



common barrier to entry is cost -- eg car industry

What are economies of scale and why do they provide a barrier to entry?


cost savings from large scale production.
barrier to entry, new rival must be as large as you to compete.


Beyond large scale production, how else can incumbent firms enjoy cost advantages?

learning curve - have already learned all the mistakes of production
proprietary technology

How do strong brand preferences and a high degree of customer loyalty act as barriers to entry?

need to exert time, energy and $ to market your product

What are some examples of the difficulties of building a network of distributors-retailers and securing adequate space on retailers' shelves?

-- the best spots on the shelf are taken up by strong rivals who’ve paid for those spots

How are switching costs a barrier to entry?

buyers may need to modify what they have.
e.g. android vs iphone - apps

Who makes the majority of the profits in the personal computer (PC) industry?

Microsoft, Intel

Why would your firm wish to have many suppliers to choose from?

-- many suppliers to choose from -- shop around for best deal


-- backup supplier in case anything happens to main supplier

How does the uniqueness of the input affect supplier bargaining power?

+ more unique the input the more bargaining power from the supplier

How does switching ability impact on supplier bargaining power?


-- easier it is to switch to another supplier the weaker the bargaining power for the supplier


What is meant by backwards vertical integration?

-- when you become your own supplier

How does potential backwards vertical integration affect supplier bargaining power?

Supplier can’t gouge you because you can become your own supplier


What's the first rule of business?

1. Don't get high on your own supply.

How has Apple reduced buyer bargaining power?

-- opened their own retail store, have online store

How can bargaining power shift to buyers when there is low demand?

products are piling up on shelves, need to move them.

How easy is it to switch from your product to another product?

if the customer feels that it fulfills same need as another product

What is a general rule with your ability to sustain healthy profits and the number of substitutes?

+in the # of substitutes the harder it will be to sustain profits

What are some signs of high levels of rivalry?


· Frequent price cutting


· Frequent introduction of new products in an industry


· Intense advertising campaigns


· Rapid competitive reactions


What are some attributes of an industry that are likely to generate high levels of rivalry?

1. Large numbers of competing firms (most are roughly the same size).



2. Slow industry growth



3. Lack of product differentiation



4. Capacity added in large increments