Bus110-Midterm1_Chapter 3

Front 1

A stable, formal social structure that takes resources from the environment and processes them to product outputs.

Back 1

Organization (technical definition)

Front 2

A collection of rights, privileges, obligations, and responsibilites that are delicately balanced over a period of time through conflict and conflict resolution.

Back 2

organization (behavioral definition)

Front 3

Formal organzation with a clear-cut division of labor, abstract rules and procedures, and imparitial decision making that uses technical qualifications and professionalism as a basis for promoting employees.

Back 3

Bureaucracy

Front 4

Precise rules, procedures, and practices developed by organizations to cope with virtually all expected situations.

Back 4

Standard operating procedures(SOPs)

Front 5

Computer systems at any level of the organization that change goals, operations, products, services, or environmental relationshops to help the organization gain a competitive advantage.

Back 5

Strategic information systems

Front 6

Model that hightlights the primary or support activities that add a margin of value to a firm's products or services where infroamtion systems best can be applied to achieve a competitive advantage.

Back 6

Value chain model

Front 7

Activities most directly related to the prodcution and distribution of a firm's products or services.

Back 7

Primary activities

Front 8

Activities that make the delivery of a firm's primary activities possible. Consist of the organization's infrastructure, human resources, technology, and procurement.

Back 8

Support activities

Front 9

Customer-driven network of independent firms who use information technology to coordinate their value chains to collectively produce a product or service for a market.

Back 9

Value web

Front 10

Competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

Back 10

Product differentiation

Front 11

Competetive stratagy for developing new market niches for specialized prodcuts or services where a business can compete in the target area better than its competitors.

Back 11

Focused differentiation

Front 12

Systme that directly links consumer behavior back to distribution, production, and supply chains.

Back 12

Efficient customer response system

Front 13

The expense a customer or company incurs in lost time and resources when chaning from one supplier or system to a competing supplier or system.

Back 13

Switching costs

Front 14

Activity at which a firm excels as a world-class leader.

Back 14

Core competency

Front 15

Cooperative alliance formed between two or more corporationgs for the purpose of sharing informatio to gain strategic advantage.

Back 15

Information partnership

Front 16

Model used to describe the interaction of external influences, specifically threats and opportunieis, that affect an organization's strategyand ability to compete.

Back 16

Competitive forces model

Front 17

The nature of participants in an indistry and their relative bargaining power. Derives from the competive forces and establishes the general business enviironment in an industry and the overall profitability of doing business in that environment.

Back 17

Industry structure

Front 18

Model of strategic systems at the industry level based ont eh concept of a network where adding another participant entails zero marginal costs but can create much larger marginal gains.

Back 18

Network economics