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28 Cards in this Set
- Front
- Back
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Human Relations
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how managers interact with employees to the organization and the employees more effective
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What is the only motivator of employees?
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Scientific Management
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What are the 5 components of human relations?
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1) communication
2)motivational 3)building morale 4)fostering teamwork 5)understanding the basics |
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communications
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ability to develop understanding among personnel
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motivational
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getting people to perform at their best with a sense of satisfication
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understanding the basics
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supervisors must have an instinct for recognizing individuality and for making employees feel good about themselves
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The Classical Theory of Motivation
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employees are primarily motivated bu money....{F. W. Taylor}
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Management Attitudes And Styles
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Douglas McGregor introduced stating that motivation of employees is related to management's attitudes toward them, and that many managers were prone to understanding the capability of their subordinates
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The Hawthorne Effect
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The belief that employees become more effective when they feel appreciated.
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Hierachy of Needs
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Psychologist Abraham Maslow proposed that people reach fulfillment through satisfying a series of personal needs.
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Networking
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relationships which may serve some mutual benefit. Often "one way"
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mentoring
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a mentor is an experienced person who takes a employee under his/her wing
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corporate values
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a set of values that guide and color organizational behavior, as well as observable behaviors.
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informal organization
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interactions that develop on a personal level among workers.
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Human Relation skills are..
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essential to carry out the oeracrching rule of leadership and decision making, as well as the functional and responsibilities
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The process of of DIRECTING includes these 5 things!
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1) guiding the organization
2)establishing priorites 3)delegating responsibility 4)providing a source of assistant 5) establishing a climate of teamwork |
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Are teamwork and organization the same thing?
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Yes
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Theory X Managers
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managers who believe that workers are inherently lazy
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Theory Y People
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managers who have a more positive
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Hierachy of Needs
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people reach fulfillnment by satisfying a series of needs and that when a lower leel need is at least partially satisfied
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What do people tend to respond positively to?
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when they feel appreciated
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Job Rotation
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changing employees' jobs periodically to improve understanding of overall operation
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Ergonomics
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designing a work environment around human factors (human engineering)
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Management by Objective
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opens lines of communication between subordinate and superisor
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Quality of Work Life
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permits and encourages employees to offer input about working and job conditions
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Cafeteria or Flexible Benefits
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permit employees to select from a variety/ menu of benefits those that suit his benefits
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Fringe Benefits
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expenditures by employers for various employee programs in excess
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informal organization
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which deals with the interactions of people in the workplace
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