Bus Com

Front 1

letters

Back 1

-a formal written message
-appearance is important
-communication for inside and outside an organization

Front 2

standard parts of a letter

Back 2

-heading
-inside address
-salutation
-body
-complimentary closing
-signature block
-ref. initials

Front 3

modified block

Back 3

--date, complementary close, & signature block appear in center of page
-2 types: blocked paragraphs
indented paragraphs

Front 4

simplified block

Back 4

-no salutation or complementary close
-addressed to an organization
-used when gender is unknown and marital status of femal reader is unknown

Front 5

4 basic goals of business communication

Back 5

-receiver understanding
-receiver response
-favorable relationship
-organizational goodwill

Front 6

external communication

Back 6

-flows between a business organization, and its customers, suppliers, and competitors

Front 7

5 core cultural differences

Back 7

1. race
2. ethnic backgroun
3. gender
4. age
5. physical challenges

Front 8

advantages of teams

Back 8

- increased information and knowledge
-increased diversity of views
- increased acceptance of solution
-higher performance levels

Front 9

disadvantages of teams

Back 9

-groupthink
-hidden agendas
-free riders
-cost

Front 10

listening process

Back 10

-receiving
-decoding
-remembering
-evaluating
-responding

Front 11

types of listening

Back 11

-content listening
-critical listening
-empathic listening
-activel listening

Front 12

3 step writing process

Back 12

-planning
-writing
-completing

Front 13

direct pattern

Back 13

placing the main idea at the beginning of the message

Front 14

business letters & memos

Back 14

minimum length-1 line
average length- 4-5 lines
long-8 lines +

Front 15

reports

Back 15

minimum length- 2 lines
average length- 7-8 lines
long- 12 lines +