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70 Cards in this Set
- Front
- Back
In a value driven approach to ops mgmt, value is defined by:
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the customer
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3 basic ops mgmt processes are:
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product/process design
planning/scheduling/execution performance measurement |
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value identification is the process of
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creating customers
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flexibility is the ability of an ops mgmt system to respond to changes in:
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demand
supply processes |
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Making decorated cakes is a __________ process
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job-shop
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The following are different components of total cost
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operation.
repair. disposal. |
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Timeliness is a dimension of value that is defined by
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speed and reliability
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Value can be defined by the following three performance elements
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timeliness, quality, and total cost
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Corporate vision determines how the firm and its managers will identify opportunities and react to them T/F
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TRUE
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Ford's recent decision to build a new flexible assembly line plant is a _________ decision. Ford's decision to cut 30,000 jobs is a _________ decision.
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structural, tactical
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In a value driven approach to ops mgmt, value is defined by:
|
the customer
|
|
3 basic ops mgmt processes are:
|
product/process design
planning/scheduling/execution performance measurement |
|
value identification is the process of
|
creating customers
|
|
flexibility is the ability of an ops mgmt system to respond to changes in:
|
demand
supply processes |
|
Making decorated cakes is a __________ process
|
job-shop
|
|
The following are different components of total cost
|
operation.
repair. disposal. |
|
Timeliness is a dimension of value that is defined by
|
speed and reliability
|
|
Value can be defined by the following three performance elements
|
timeliness, quality, and total cost
|
|
Corporate vision determines how the firm and its managers will identify opportunities and react to them T/F
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TRUE
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Ford's recent decision to build a new flexible assembly line plant is a _________ decision. Ford's decision to cut 30,000 jobs is a _________ decision.
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structural, tactical
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What is wrong with this banner from the movie "Office Space"? (It says, "Is this Good for the Company?")
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Company should be "Customer".
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What is the MOST important thing to a U.S. company?
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Increase shareholder wealth or make a profit
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How do companies make a profit or increase shareholder wealth?
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Provide value to their customers
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How do companies provide value to their customers?
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Adjust their product/service offerings to match customer demand
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Which of the following categories of activities within a process is typically associated with value?
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Operations.
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In a value driven approach to operations management, value is defined by:
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the customer.
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In reviewing the concept of value, which of the following statements is true:
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A. Value is never set by the company; it is always set by the customer.
B. The notion of providing value should underlie the process of setting an effective customer service level. D. Value is not a static concept; it is always changing. |
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Structural operations management decisions include:
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capacity, facilities, and technology.
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Tactical operations management decisions include:
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workforce, production planning, and materials controls.
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You are a manager for a product in the mature phase of the product life cycle. Which of the following is considered to be the primary order winning characteristic for this item?
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cost
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Operations management is a business function concerning how firms design, make and deliver goods and services to their customers.
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T
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Operations management is a field of management that attempts to understand, explain, predict and change the organizational and strategic effects of the transformation process.
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T
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Which market-based approach does Subway use when creating a sub sandwich for a customer, given that the ingredients are already prepared?
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Assemble to Order
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On television, we see the Energizer Bunny keep "Going and going". This ad illustrates which of the following traits of quality?
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reliability
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Because of occasional sickness, company management was worried about missing schedules due to the lack of skilled workers. It was decided that all employees in the firm will be cross-trained in all critical skill areas. This is an example of which of the following types of flexibility?
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Program
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In a Make-to-Order (MTO) system, which of the following events would usually trigger production of more finished product?
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An order is received from a customer.
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In general, customer experience lead time is usually shortest for
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MTS items
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In the promotional material for its GG2330 portable bar code scanner, the Yanda Company states that the mean time between failures for the scanner is 400 operating hours. This is a description of the product's:
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Reliability.
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Timeliness is a dimension of value that is defined by:
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speed and reliability
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Transformation is a basic value-adding technology that includes:
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changes in physical location.
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Value through execution describes value that results from how
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A. the product is made.
B. the good or service is delivered. C. the good or service is supported after the sale. |
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Since customers determine value, which of the following is the most important factor of value?
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. I really don't have a clue.... it could be anything.
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The multiple aspects of value provided by a given product are independent from each other.
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F
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Through communications and through design, the firm affects customers' perceptions of product quality and timeliness
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T
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What makes value difficult to define is the fact that estimates of rarity and usefulness are judgments made by individual customers based on their own points of view.
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T
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_________ is a program for process improvement that focuses on revising procedures
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kaizen event
continuous improvement |
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Lean Manufacturing focuses on reducing unnecessary motion, waste, and inventory in a manufacturing process
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T
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A bottleneck in the shop can usually be identified by:
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Amount of inventory waiting to be worked on.
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Improving a process by emphasizing the cross-functional execution of activities is known as:
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System integration
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Process thinking causes managers to address critical process elements including:
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A. activities
B. inputs and outputs C. flows, structure, resources, and metrics |
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Which of the following is a basic principle that should guide the ways that processes are designed and operated:
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bottleneck activities limit process capacity
C. variability destroys capacity D. metrics and measurements drive the process |
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Process thinking is a structured approach that views a firm and its various activities and functions in terms of the underlying processes
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T
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Process thinking is an approach to system's improvement that focuses attention on the outputs
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F
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Operations management is a business function concerning how firms design, make and deliver goods and services to their customers
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T
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When it was founded, was was Toyota's greatest strength?
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Manufacturing Flexibility
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Which of the following is the most appropriate definition of an "order winner"?
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A product characteristic that causes customers to choose the product over that of a competitor.
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Functional planning involves decisions related to:
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what metrics should be used to control strategic initiatives
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Corporate planning involves decisions related to:
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what businesses should we be in.
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The specific capabilities of a transformation process are the result of numerous decisions affecting:
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A. technology and manufacturing process structure.
B. information systems and people. C. location of facilities and planning systems. |
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Strategy involves identifying specific target customers that it will pursue through its design activities and through the management of its transformation system.
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T
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Corporate vision determines how the firm and its managers will identify opportunities and react to them
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T
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Strategy shapes the investments that the firm makes in its plants, equipments, information systems, and people (how they are recruited and trained).
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T
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The performance of the operations management system can be measured using cost-based metrics.
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F
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The process of designing a marketing campaign, inherently, has no bottlenecks
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F
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A short term, highly focused effort for improving a process is known as a:
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Kaizen
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Gaps in process descriptions include the following
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A. documentation gap
B. perception gap D. performance gap |
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Waste has no relationship to the value a customer might obtain from a product.
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F
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Deming's 14 points can be implemented individually or in groups depending upon the company
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F
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Quality improvement is led by middle management
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F
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A well-designed quality improvement program should be supported by catchy slogans and banners
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F
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