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70 Cards in this Set

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In a value driven approach to ops mgmt, value is defined by:
the customer
3 basic ops mgmt processes are:
product/process design
planning/scheduling/execution
performance measurement
value identification is the process of
creating customers
flexibility is the ability of an ops mgmt system to respond to changes in:
demand
supply
processes
Making decorated cakes is a __________ process
job-shop
The following are different components of total cost
operation.
repair.
disposal.
Timeliness is a dimension of value that is defined by
speed and reliability
Value can be defined by the following three performance elements
timeliness, quality, and total cost
Corporate vision determines how the firm and its managers will identify opportunities and react to them T/F
TRUE
Ford's recent decision to build a new flexible assembly line plant is a _________ decision. Ford's decision to cut 30,000 jobs is a _________ decision.
structural, tactical
In a value driven approach to ops mgmt, value is defined by:
the customer
3 basic ops mgmt processes are:
product/process design
planning/scheduling/execution
performance measurement
value identification is the process of
creating customers
flexibility is the ability of an ops mgmt system to respond to changes in:
demand
supply
processes
Making decorated cakes is a __________ process
job-shop
The following are different components of total cost
operation.
repair.
disposal.
Timeliness is a dimension of value that is defined by
speed and reliability
Value can be defined by the following three performance elements
timeliness, quality, and total cost
Corporate vision determines how the firm and its managers will identify opportunities and react to them T/F
TRUE
Ford's recent decision to build a new flexible assembly line plant is a _________ decision. Ford's decision to cut 30,000 jobs is a _________ decision.
structural, tactical
What is wrong with this banner from the movie "Office Space"? (It says, "Is this Good for the Company?")
Company should be "Customer".
What is the MOST important thing to a U.S. company?
Increase shareholder wealth or make a profit
How do companies make a profit or increase shareholder wealth?
Provide value to their customers
How do companies provide value to their customers?
Adjust their product/service offerings to match customer demand
Which of the following categories of activities within a process is typically associated with value?
Operations.
In a value driven approach to operations management, value is defined by:
the customer.
In reviewing the concept of value, which of the following statements is true:
A. Value is never set by the company; it is always set by the customer.
B. The notion of providing value should underlie the process of setting an effective customer service level.
D. Value is not a static concept; it is always changing.
Structural operations management decisions include:
capacity, facilities, and technology.
Tactical operations management decisions include:
workforce, production planning, and materials controls.
You are a manager for a product in the mature phase of the product life cycle. Which of the following is considered to be the primary order winning characteristic for this item?
cost
Operations management is a business function concerning how firms design, make and deliver goods and services to their customers.
T
Operations management is a field of management that attempts to understand, explain, predict and change the organizational and strategic effects of the transformation process.
T
Which market-based approach does Subway use when creating a sub sandwich for a customer, given that the ingredients are already prepared?
Assemble to Order
On television, we see the Energizer Bunny keep "Going and going". This ad illustrates which of the following traits of quality?
reliability
Because of occasional sickness, company management was worried about missing schedules due to the lack of skilled workers. It was decided that all employees in the firm will be cross-trained in all critical skill areas. This is an example of which of the following types of flexibility?
Program
In a Make-to-Order (MTO) system, which of the following events would usually trigger production of more finished product?
An order is received from a customer.
In general, customer experience lead time is usually shortest for
MTS items
In the promotional material for its GG2330 portable bar code scanner, the Yanda Company states that the mean time between failures for the scanner is 400 operating hours. This is a description of the product's:
Reliability.
Timeliness is a dimension of value that is defined by:
speed and reliability
Transformation is a basic value-adding technology that includes:
changes in physical location.
Value through execution describes value that results from how
A. the product is made.
B. the good or service is delivered.
C. the good or service is supported after the sale.
Since customers determine value, which of the following is the most important factor of value?
. I really don't have a clue.... it could be anything.
The multiple aspects of value provided by a given product are independent from each other.
F
Through communications and through design, the firm affects customers' perceptions of product quality and timeliness
T
What makes value difficult to define is the fact that estimates of rarity and usefulness are judgments made by individual customers based on their own points of view.
T
_________ is a program for process improvement that focuses on revising procedures
kaizen event
continuous improvement
Lean Manufacturing focuses on reducing unnecessary motion, waste, and inventory in a manufacturing process
T
A bottleneck in the shop can usually be identified by:
Amount of inventory waiting to be worked on.
Improving a process by emphasizing the cross-functional execution of activities is known as:
System integration
Process thinking causes managers to address critical process elements including:
A. activities
B. inputs and outputs
C. flows, structure, resources, and metrics
Which of the following is a basic principle that should guide the ways that processes are designed and operated:
bottleneck activities limit process capacity
C. variability destroys capacity
D. metrics and measurements drive the process
Process thinking is a structured approach that views a firm and its various activities and functions in terms of the underlying processes
T
Process thinking is an approach to system's improvement that focuses attention on the outputs
F
Operations management is a business function concerning how firms design, make and deliver goods and services to their customers
T
When it was founded, was was Toyota's greatest strength?
Manufacturing Flexibility
Which of the following is the most appropriate definition of an "order winner"?
A product characteristic that causes customers to choose the product over that of a competitor.
Functional planning involves decisions related to:
what metrics should be used to control strategic initiatives
Corporate planning involves decisions related to:
what businesses should we be in.
The specific capabilities of a transformation process are the result of numerous decisions affecting:
A. technology and manufacturing process structure.
B. information systems and people.
C. location of facilities and planning systems.
Strategy involves identifying specific target customers that it will pursue through its design activities and through the management of its transformation system.
T
Corporate vision determines how the firm and its managers will identify opportunities and react to them
T
Strategy shapes the investments that the firm makes in its plants, equipments, information systems, and people (how they are recruited and trained).
T
The performance of the operations management system can be measured using cost-based metrics.
F
The process of designing a marketing campaign, inherently, has no bottlenecks
F
A short term, highly focused effort for improving a process is known as a:
Kaizen
Gaps in process descriptions include the following
A. documentation gap
B. perception gap
D. performance gap
Waste has no relationship to the value a customer might obtain from a product.
F
Deming's 14 points can be implemented individually or in groups depending upon the company
F
Quality improvement is led by middle management
F
A well-designed quality improvement program should be supported by catchy slogans and banners
F