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468 Cards in this Set
- Front
- Back
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VA Burial Allowance Amounts
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$300.00 or $150.00 if it is chosen to bury in state owned cemetery vice national cemetery/Veterans Cemetery
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VA burial Allowance form number
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Form #21-530
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Form #21-530 must be filed within
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two years of the date of disposition
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Documents required when filing for VA benefits
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1)DD-214
2)Certified Copy of the death cert 3)Itemized copy of the funeral bill 4) Completed Form #21-530 |
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When may a funeral director file for the burial allowance
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When his/her funds used to pay for the funeral
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Form #90-2008?
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application for US flag for burial purposes
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Order of preference for signing VA form #90-2008
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1) NOK or other relative
2) person making funeral arrangements 3) Funeral director 4) Rep of veterans organization having charge of the funeral 5) other person having knowledge of the eligibility of the deceased and acting in the interest of his/her family |
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US flag must be presented to NOK following____ but before_____
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interment/inurnment , before final disposition
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Order of preference for receiving the flag
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1 widow or widower
2 children, according to age 3 parents, including adoptive, stepparents and foster parents 4 Sibling, including half-blood 5 uncles or aunts 6 nephews or nieces 7 others, cousins, grandparents |
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US flag must be presented to NOK following____ but before_____
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interment/inurnment , before final disposition
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Order of preference for receiving the flag
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1 widow or widower 2 children, according to age 3 parents, including adoptive, stepparents and foster parents 4 Sibling, including half-blood 5 uncles or aunts 6 nephews or nieces 7 others, cousins, grandparents
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If two relative having equal claim request flag
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it shall be given to the elder
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A flag may be issued to a widow(er) who is ____ from the deceased
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separated
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A flag ____ be given to a remarried widow(er) unless the application was made prior to the remarriage
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may not
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Document required for filing for flag
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1 completed form #90-2008 2 DD-214
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Flags are generally not withheld because of inability to furnish all required _____
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information
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Govt furnished headstones/markers
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Form # 40-1330
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VA will supply a marker _____ of _____ for those veterans honorably discharged
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free of charge
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VA headstones made of?
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Marble
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VA flat markers are made of (4)
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marble, granite, slate, bronze
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Bronze VA markers only furnished where
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stone markers not acceptable
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Time limit for filing for VA headstone
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no limit
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Financial and temporal responsible person for headstone in cemetery, also responsible for transportation
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nearest relative, funeral director or other person
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Financial and temporal responsible person for headstone in va/national cemetery, also responsible for transportation
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superintendent of cemetery
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Unmarried widow or widower may have name inscribed if what 3 criteria met
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Approval of CO US Army memorial garden, no cost to govt, not remarried
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Requirements for filing for headstone (2)
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Form # 40-1330 and DD-214
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Burial in national cemeteries administered by
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US army memorial affairs agency
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Burial in national cemeteries available to
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decease veteran of active service, wartime or peacetime whose last period of service ended honorably, reservist while performing active duty, spouses, minor children, unmarried adult children (under certain circumstances)
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Arlington administered by the
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Sec of Army
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Arlington requires one of the following awards
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MOH, Distinguished service cross, distinguished service medal, silver star, purple heart
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Arlington elective positions
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Chief Justice or associate chief justice of US supreme court
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Transportation expense as a result of service related disability
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covered by VA not to exceed cost of shipping to nearest cemetery in relation to last place of residence that space is available
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Application where no service contract is available for active duty service members
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#DD-1375
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Burial at sea available to
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members and former member of uniformed service, US civilian marine personnel of military sealift command, dependents of members and former members of uniformed service, US citizens who by notable service or by outstanding contributions to the US are eligible.
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Burial at sea casket requirements
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Metal casket, 12 holes 2 inch in diameter, 6 ¾ in straps
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Statement of death by FD and purpose
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Form # SSA 721, notifies SSA of death, starts process for family members receiving benefits
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SSA Lump sum death benefit amount
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$255.00 paid to spouse or dependent child only
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SSA Lump sum death benefit must be claimed
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within two years from date of death
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Social security contacts the family via the ______ to file the LSDB, if eligible
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Statement of death
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LSDB claimant form is
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SSA 8
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If both spouses are receiving SS benefits and one dies, the survivor will receive whichever is
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larger
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Purpose of the arrangements conference (4)
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neutralize family’s feeling and build rapport, obtain vital statistics, plan the funeral, sell merchandise
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VA burial allowance amount
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$300.00
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VA Interment allowance (not national cemetery)
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$150.00
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VA service related death receive ____ or the ______ whichever is greater
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$1500.00, federal death benefit
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Unfinished wood box or other non-metal container without ornamentation or a fixed interior lining
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alternative container
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Any item obtained from a third party and paid for by the funeral provider on the purchasers behalf
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cash advance item
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Any person, partnership of corporation that sells or offers to sell funeral goods and services to the public
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Funeral provider
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The one who purchases and or uses our goods and services
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consumer
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Lie or present something other than what it truly is
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misrepresent
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When a seller requires the purchase of unwanted items/services IOT obtain the desired item/service
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Tying arrangement
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Make something known as fact
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Disclosure
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When a consumer asks the provider about the price of a good or service offered by the provider
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triggering event
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Must give consumers
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accurate, itemized price information
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Cannot misrepresent
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legal, cemetery or crematory requirements
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Cannot embalm for a fee without
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permission
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Cannot require purchase of a casket for
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direct cremation
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Cannot require purchase of certain goods or services as a condition to furnish other
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goods or services
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Cannot engage in unfair or deceptive practices as described in
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the rule
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Violations of the rule may result in penalties up to
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$10,000.00 per violation
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Because the family does not have a GPL pricing should be discussed
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item by item and price by price
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Email, faxing, and mailing price list is not
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required by law
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They must receive a ___ at the funeral home or when engaged with the director about pricing
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GPL
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Consumers have the right to select only
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the goods and services desired.
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Embalming is not
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required by law, but if chosen a fee will be charged and an explanation for the reason for embalming will be provided.
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Alternative containers are available for
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direct cremation.
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The basic service fee is ¬¬¬¬¬¬________ and fully explains the services offered by the funeral director
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non-declinable
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A casket price list detailing the price and description of each casket usually offered by the funeral home will be
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made available to the consumer for perusal.
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An outer burial container price list detailing the price and description of each outer burial container usually offered by the funeral home will be
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made available to the consumer for perusal.
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Other pricing methods (4)
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Must be in addition to and not in place of itemization, May provide prices for package funerals; items must be identified, Alternate price lists (Government contract or religious institutes, Children or infants), Pre-need price list must include all required disclosures
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Document offered for the customers perusal, not for retention by the consumer
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Casket Price list
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Casket price list not required if
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part of GPL
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When discussion turns to pricing
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triggering event
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Casket price list and OBC price list must have the following listed on it
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funeral providers name, Caption “Casket Price List”, Effective date
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Itemized written statement of goods and services selected including price
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Statement of goods and services selected
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Mandatory disclosures for Statement of goods and services
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Indicate any legal, cemetery, or crematory requirements, Reason for embalming if chosen, Detail cash advance items
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Disclosures must (2)
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be place clear and conspicuous, use exact wording
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Governs expressed and implied warranties
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Magnuson-Moss Warranty Act
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May disclaim warranties using specific language presented in a clear and conspicuous manner
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Disclaimer of warranties
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Solution to adoption of manufacturer’s warranty
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All representations regarding the casket should be tied to the manufacturer’s warranty
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Display of manufacturer’s warranty
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Displayed in a clear and conspicuous manner in close conjunction with product being sold
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Ensure consumers who are proved credit by banks and businesses are fully apprised of all aspects of credit management
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Truth in lending act
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Truth in lending disclosure must be made if the following
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qualifies as a creditor and extends credit to consumers
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Qualification as a creditor
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Person who extends consumer credit more than 25 times/year, If in the past year the funeral home has extended credit more than 25 time/year it will be defined as a creditor in the coming year
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Qualification of extending credit
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It imposes a finance charge in a transaction with a natural person or Enters into a written agreement with a natural person that calls for payment by more than 4 installments
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Funeral provider must provide list if the following are discussed (3)
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Price
Overall type of funeral service or funeral goods Specific goods/services offered by funeral provider |
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Topmost portion of the casket
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Crown
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Lowest portion of the casket
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Bottom
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Between the Crown and bottom
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Lid or Cap
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Body of the Casket
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shell
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Shape-opening style
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All the way, Part way, No way
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Shaped strips to enhance the appearance of an object (casket) or room
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Molding
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Projecting rim to give an object strength or hold another piece in place
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Flange
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Anthropoid in shape
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Coffin, 6 sided
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Casket from which word
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(fr) cassette
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Means small chest or box
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casket
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A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material, and ornamented and lined with fabric
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FTC casket definition
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A case, or receptacle, in which human remains are placed for protection, practical utility, and a suitable memory picture, Any box or container of one or more parts in which a dead humand body is placed prior to interment, entombment or cremation which may or may not be permanently interred, entombed or cremated with the dead human remains
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ABFSE casket definition
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Components of Cap/Lid
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Crown, Pie, Ogee, Header flange, Rim, Gasket channel, gasket
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Casket comprised of
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shell, handles, exterior material, interior material
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At head and foot end, is triangular in shape
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Pie or fishtail
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S shaped rim that goes around the cap or lid
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ogee
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Place where the header rests or makes contact with the shell
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header flange
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Box like portion of the casket
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body
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Strip of material that goes around the top of the body of the shell
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top body molding or body ledge
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Top body molding AKA:
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body ledge
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Protrudes and makes contact with the lid when it closes
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top body molding flange or body ledge flange
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top body molding flange AKA
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body ledge flange
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Full length non moveable casket handles
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stationary bars
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Full length handle that moves up and down
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swing bar
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Swing bar AKA
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extension handle
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Single handle in which the lug, arm, and bar are combined in one unit
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bail bar
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Coffin come from Greek word
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kophinos
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Emphasis moved to eye appeal
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mid 1800’s
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First US patent protecting a coffin issued to
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James Gray for his metallic coffin in 1836
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Tenacious, flexible, naturally glue like substance that holds wood together
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lignin
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Best quality, center of tree
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heartwood
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Lighter color than heartwood
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sapwood
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Softwoods are (2)
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Gymnosperms, coniferous
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Hardwoods are (2)
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Angiosperm, deciduous
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Birch
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White / reddish brown
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Cherry
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White / very red
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Mahogany
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Reddish brown
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Maple
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Reddish brown to grayish white
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Oak
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Light brown / dark reddish brown
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Poplar
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White / greenish
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Walnut
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Creamy white / dark chocolate
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Select hardwood AKA
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salix
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Component parts will not necessarily be constructed of the same species of wood
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select hardwood/salix
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Cedar and redwood are
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softwoods
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Superimposed layers of different material
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laminates
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Created by gluing a thin layer of wood of superior value to inferior wood
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Wood veneer
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Particles of wood bonded together with waterproof glue
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composition board
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Types of composition board
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OSB oriented strand board, MDF medium density fiber board
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OSB
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oriented strand board
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MDF
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medium density fiber board
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Thin sheets of wood glued together so that the grains are at right angles to each other, Odd number of sheets always used so grain is the same on both sides
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plywood
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Made of solid wood pieces or no shell components made from by-products
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solid wood
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All wood and utilizes by-products
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all wood
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Good quality casket uses
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130 to 150 board feet of lumber, Some use 300 board feet
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Proper moisture content of wood
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%5
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Any metal formed from iron
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ferrous
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Copper and bronze are
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non ferrous metal
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Metal alloy of mainly iron and carbon
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steel
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Commercial steel carbon content
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1.7%
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Caskets usually this thickness
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16,18, and 20 gauge
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Steel coated with zinc for increased resistance to rust
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galvanized
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Zinc coating using 460C
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Hot galvanizing
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Zinc applied to steel by imbedding the metal in zinc power and raising temp to 300C and then painting
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sheradizing
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Usual composition of bronze
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92% copper, 6% tin, 2% zinc
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Metal alloy of steel, chromium and sometimes nickel, Noted for rust resistance, not rustproof
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Stainless steel
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Stainless steel minimum ____% chromium
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10
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Two basic types of stainless steel
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ferritic and austenitic
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Ferritic steel series
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400 and 409
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12-0 content
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12%chromium, 0% nickel
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Austenitic steel series
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300 or 304
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Austenitic steel is ____ magnetic
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not
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Austenitic steel contents
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18-8
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Copper and bronze measured in
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ounces/square foot
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Copper and bronze weight parallels
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32oz close to 18 gauge, 48oz close to 14 or 15 gauge
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Mans oldest metal that does not rust, is malleable
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copper
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Blue green patina on copper known as
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verdigris
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Copper rolled into sheets
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wrought copper
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Made from solid core of copper to which copper ions are combined with electrolysis
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Copper deposit
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Bronze poured into mold and cooled, Heavy, Usually only casket hardware
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cast bronze
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Part of casket handle attached to casket body
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lug/ear
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Part of the casket handle that attached to bar or lug
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Arm
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What is gripped when lifting the casket, Part of the casket handle attached to the lug or arm
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Bar
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Decorative or ornamental part of the casket handle that cover the exposed ends of the bar
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tip
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Single handle in which the lug, arm, and bar are combined in one unit, Attached directly to the casket body panel
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Bail handles
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Portion of the casket shell containing the top body molding, body panels, base molding, and casket molding
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Body
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Functions to hold the transverse gasket to seal the space between the head and foot caps
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Gasket channel
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Found only on top cut gasketed channels
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Gasket channel / transverse gasket channel
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Bottom of casket is often reinforced with
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transverses
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also known as head panel
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Cap panel
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extends out from the cap panel
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Rail (cove, puffing)
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between the rim flange and the rail
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Gimp (fold)
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over the top of the foot panel
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Throw (overthrow, overlay)
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lower portion of the throw
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Apron (skirt)
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surrounds the open end of the body of the casket
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Extendover
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think “shredded;” gathered design made on a sewing machine
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shirred
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material placed over metal corrugations; design steamed into it
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crushed
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“tufts have puffs” two pieces of material with filling in between
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tufted
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Gauzelike backing material is called
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domet
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smooth, tightly stretched appearance; no design
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tailored
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smooth, tightly stretched appearance, but combined with another design
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semi tailored
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could be embossed or other design
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specialty
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any uniting of two or more of these styles
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combination
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sunray design or pipe organ style
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Piping or fluting
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a design which has a layered effect.
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Cathedral
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a picture is used in the head panel.
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Inset
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Backing/upholstery materials
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Fiberboard/cardboard, Masselin, plastic
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Pressed paper in sheet form used as upholstery backing material
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Masselin
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Thin wood shavings used as backing
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Woodwool or excelsior
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Woodwool aka
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excelsior
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cotton-like in appearance; used as the flotation device in life jackets. “In the unlikely event of a water landing, the upholstery material from the casket in the cargo hold may be used as a flotation device.”
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kapok
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thin pressed sheets of wool used as padding
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wool batting
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thin rope-like fiber known as horse hair used as padding
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hemp or sisal
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hemp aka
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sisal
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Wood can be cloth covered with the following materials that can be smooth or embossed
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Broadcloth, Doeskin (Bambi) or Moleskin, Plush (high pile)
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Doeskin aka
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bambi, moleskin
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Plush aka
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high pile
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Bare metal that has been scratched with an abrasive material and finished until a smooth high gloss is obtained.
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brushed finish
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Base metal coated by another metal via an electrolytic process/electroplating
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plated finish
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Electrolytic process
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electroplating
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Zinc, hot or cold
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galvanized
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Cadmium
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undyliting
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Manganese
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bonderizing
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Zinc powder
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sheradizing
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Surface made smooth by friction
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polished gloss finish
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Dull lusterless appearance, no shine or gloss
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matte or flat finish
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sprayed finish that has the appearance of small indentations as if struck by a ball peen hammer; the indentations are in the paint and appear as the paint dries.
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hammertone finish
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fiberglass and polymer finish
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wood grain finish, polished/glossed finish, sprayed finish
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casket in which the rim/ogee crown and pies are formed as one unit and raises in one piece
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perfection full couch
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casket in which the rim/ogee crown and pies are formed in two pieces separated by a transverse cut
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perfection half couch
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focal part of the interior that fill the inside portion of the crow, sometimes bordered by the roll/cove
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cap panel
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cap panel may be referred to as the
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panel
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functional or ornamental covering that usually covers the foot end of the casket in full couch and sometimes located at head end as well
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inner panel
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cove aka
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roll or puffing
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fold aka
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gimp
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strip of metal or plastic or cloth that is attached to the inside of the panel, covering the area at which point the roll/cove is anchored to the cap
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gimp/fold
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lining attached to the undersurface of the foot panel of the casket
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apron
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apron aka
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overlay or skirt
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interior cloth or material which covers the mattress or bedding of the casket
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mattress cover
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material that drapes the inside perimeter of the body of the casket
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body lining
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piece of fabric used on full couch caskets to cover the body of the deceased
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blanket
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thin wrinkled cloth of silk or rayon (mid range)
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crepe
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mid to upper range fabric of silk, cotton and possibly rayon with a nap
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velvet
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plush downy surface texture
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nap
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two types of velvet
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dull pile and transparent
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velvet with dull matte appearance and thick
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dull pile
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lighter weight velvet with a sheen
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transparent
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fabric made of flax known for coolness, strength and luster with woven appearance
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linen
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textiles woven to look like linen and used as a casket lining material
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linen weave
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textile weave in which the threads are crossed over one another to give the appearance of diagonal lines
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twill weave
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Plain woven cotton fabric mostly used lining orthodox jewish caskets
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muslin
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Removable and interchangeable cap panel
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specialty cap panel
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Finish that falls between matte and semi gloss
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candle glow
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Material having designs raised above the surface
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embossed
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Twill, napped woolen or worsted fabric with smooth, lustrous face and dense texture
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broadcloth
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Usually made of cotton, silk, rayon woven in a plain or rib weave with a soft, semigloss finish
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Broadcloth
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Firm closely woven cotton fabric
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canvas
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May refer to any cloth covered casket
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doeskin
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|
|
Heavy durable cotton fabric with a short 1/8 in or less velvety nap on each side
|
doeskin/moleskin
|
|
|
Mostly made of cotton or polyester, originally made from wool with horsehair, short nap
|
felt
|
|
|
Woven cloth with nap exceeding 1/8 in
|
plush
|
|
|
Most common covering for childrens caskets
|
plush
|
|
|
Exterior casket finish in which the metal is coated with a substance that wrinkles as it dries
|
crinkled
|
|
|
Crisp shiny material with a smooth plain texture
|
taffeta
|
|
|
Similar in appearance to moleskin, made from the hair of angora goat, sometimes with cotton backing
|
mohair
|
|
|
Heavy decorative material characterized by some type of raised design
|
brocade
|
|
|
Heavy woven material containing a pictoral design
|
tapestry
|
|
|
Style of the casket determined by
|
cap opening and casket shell design
|
|
|
Casket in which the rim/ogee, crown and pies are formed as one unit and which raises in one piece
|
perfection full couch
|
|
|
Casket in which the rim/ogee, crown and pies are form as one unit with a transverse cut in the cap forming 2 pieces
|
perfection half couch
|
|
|
Extendovers and overthrows are not commonly used with this cap opening style
|
Hinged cap casket
|
|
|
Casket in which the cap is in two pieces, the rim/ogee and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim/ogee
|
single hinged panel or hinged cap
|
|
|
Casket opening style in which the cap or lid at head end is completely removed, common in orthodox jewish funerals
|
slip panel
|
|
|
Sometimes referred to as the 45, the cut used is a 45 deg angle
|
Diagonal couch
|
|
|
Similar to full couch perfection cut, contains no inner foot panel; but a blanket is used to cover lower portion
|
eternity bed
|
|
|
Casket in which the entire lid may be removed to view the body
|
priest casket
|
|
|
Casket having ends in the shape of a half circle
|
elliptic
|
|
|
Casket having eight angle and corners
|
octagon
|
|
|
Curved corner design
|
round corner
|
|
|
Miter design that is a square
|
square corner design
|
|
|
Casket shell where the sides and ends flare out from bottom to top
|
flaring square
|
|
|
Body sides at 90 deg angle to the bottom
|
vertical side
|
|
|
Body panel are at a 90 deg angle to the bottom and the corners form 90 deg angles
|
state casket
|
|
|
State casket aka
|
vertical side square
|
|
|
Casket design in which the body panels display the shape of an urn
|
urnside
|
|
|
Casket almost always of metal or plastic polymer construction, that incorporates a rubber gasket, placed on the perimeter of the body ledge flange
|
gasketed
|
|
|
Two basic locking mechanisms
|
sliding lock bar and lever lock
|
|
|
Process of closing the casket is accomplished by means of a key
|
Sliding lock bar
|
|
|
Least expensive method by which the cap is drawn tightly to the body
|
lever lock
|
|
|
Closure method that involves the use of threaded fasteners
|
threaded fastener/screw type fastener
|
|
|
Caskets lacking gaskets closure methods
|
latch closure or threaded fastener
|
|
|
Closure methods used on wood caskets and inexpensive metal caskets
|
latch method
|
|
|
The _____ _____ method uses a simple spring loaded latching mechanism similar to that found in a jewelry box
|
latch closure
|
|
|
Frequently use to close hinged-cap caskets
|
threaded fastener
|
|
|
Used to close two piece infant caskets or burial vaults
|
epoxies or butyl tapes
|
|
|
Made airtight and rarely seen today
|
hermetically sealed
|
|
|
Impervious to external influence, completely sealed by fusion or soldering
|
hermetically sealed
|
|
|
Interior dimensions of metal caskets
|
23 to 24/78/16 to 24
|
|
|
Interior dimension of wooden caskets
|
22 / 75 / 16 to 22
|
|
|
Exterior dimensions of caskets
|
84 / 29
|
|
|
Oversize caskets increase incrementally by __ in width and __ in length
|
2 and 3
|
|
|
Double oversize dimensions
|
38 x 85
|
|
|
Increment in sizing for children’s caskets
|
6 in
|
|
|
Infant caskets may have exterior finished with
|
crepe or satin
|
|
|
Outer burial containers that seal
|
vault
|
|
|
Purpose of vault (2)
|
supports the earth load, limits intrusion of outside elements
|
|
|
Materials used in construction of a vault
|
Concrete, reinforced concrete, rebar
|
|
|
Common materials for vault lining
|
polystyrene, ABS material, metal, asphalt
|
|
|
Thermoplastic polymer
|
polystyrene
|
|
|
Absolute temperature material
|
ABS material
|
|
|
Protective vault finish
|
galvanized
|
|
|
Protective and decorative vault finish
|
asphalt coating
|
|
|
Decorative vault finish
|
paint
|
|
|
Methods of vault closure (4)
|
Dome or diving bell principle, air seal, top seal, double seal
|
|
|
Cake on dinner table with a cover over it vault seal
|
diving bell or dome vault
|
|
|
Two things cannot occupy same space at same time
|
air seal vault
|
|
|
Tongue in groove with an epoxy cement applied
|
top seal vault
|
|
|
Combination of top seal and air seal
|
double seal
|
|
|
Standard vault dimension according to _____ dimensions
|
inside
|
|
|
Standard vault dimension
|
30 x 86
|
|
|
Outer burial containers that do not seal
|
grave liner
|
|
|
Purpose of grave liner
|
support the earth
|
|
|
Material used for grave liner (4)
|
concrete, polymer, fiberglass, wood
|
|
|
Most common types of grave liner (2)
|
grave box, sectional/concrete sectional
|
|
|
Any container designed for placement in the grave around casket including but not limited to, containers commonly known as burial vaults, grave boxes, and grave liners
|
outer burial container
|
|
|
Primary purpose of an outer burial container
|
support weight of earth over the grave
|
|
|
Four loads that directly affect the outer burial container
|
static, differential, dynamic, impact
|
|
|
Weight of soil above OBC
|
static
|
|
|
Short duration, heavy, when weight of soil from excavated grave place over another
|
differential load
|
|
|
Varies in intensity such as truck driving over grave
|
dynamic load
|
|
|
Sudden and powerful application of force is introduced to the gravesite
|
impact load
|
|
|
Concrete burial vault consist of (2)
|
base and cap/cover
|
|
|
Asphalt reduces ____ but does little to ____ the vault
|
permeability, strengthen
|
|
|
Concrete vault closure method
|
top seal
|
|
|
Metal burial vault materials
|
galvanized steel, stainless steel, copper
|
|
|
Metal burial vault thickness
|
12 to 7 gauge
|
|
|
Metal vault closure method
|
diving bell or air seal method
|
|
|
Handles on metal vaults are ____ unlike concrete cousins
|
functional
|
|
|
Most common seal method for fiberglass and polymer vaults
|
air seal, sometimes uses top seal
|
|
|
Outer enclosure consisting of a body and a one or two piece lid
|
grave box
|
|
|
Grave liners consisting of six or eight slabs of unfinished concrete place around the casket in the grave
|
concrete sectional
|
|
|
Oversize vault sized (2)
|
36 x 92 and 42 x 92
|
|
|
Children’s vault sizes
|
23 x 60
|
|
|
Gasket sealed container which can be used as an insert into a casket or a separate shipping container
|
zeigler case
|
|
|
Any transfer case that consists of a particle board box with a cardboard tray and cover, satisfying air shipping regulations
|
combination case
|
|
|
Non metal receptacle or enclosure, without ornamentation or a fixed interior lining, designed for the encasement of human remains, commonly made of cardboard, pressed wood, composition material, canvas
|
alternative container
|
|
|
Unornamented casket made of wood without a fixed interior lining
|
unfinished wood box
|
|
|
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
|
combination unit
|
|
|
Containers that can be used for cremation
|
Caskets and alternative containers
|
|
|
Suggested volume for cremains container
|
200 cubic inches
|
|
|
Temp cremains containers made of
|
cardboard, corrugated board, plastic
|
|
|
Permanent cremains container
|
urn
|
|
|
Types of Urns
|
single capacity, double capacity, infant capacity
|
|
|
Cremation vaults seal on
|
air principle
|
|
|
Transfer containers
|
air tray, wood box, Ziegler/metal case, combination case
|
|
|
Cardboard over wood tray
|
air tray
|
|
|
Intl shipping and rr shipping
|
wood box
|
|
|
Disaster cases and casket lining
|
Ziegler/metal case
|
|
|
Alternative containers
|
corrugated board, plywood, card or fiber board
|
|
|
Register books, prayer cards, acknowledgement cards
|
sundry items
|
|
|
Inscription on the memorial
|
epitaph
|
|
|
Memorial to the deceased without body present
|
cenotaph
|
|
|
Designate the grave until a permanent marker is erected
|
temporary markers
|
|
|
Small headstone set with top even with the surrounding terrain
|
flush markers
|
|
|
Govt markers are _______ markers
|
flush
|
|
|
Small headstones set above ground with a slightly slanting top
|
bevel top
|
|
|
Cemetery marker with angle greater than 45 degrees but less than 90 degrees
|
slant marker
|
|
|
Die is taller than it is wide
|
upright vertical tablet
|
|
|
Die is wider than it is tall
|
upright horizontal tablet
|
|
|
Bottom most portion of the memorial
|
base
|
|
|
Part of the memorial with the inscription
|
tablet
|
|
|
Tablet aka
|
die
|
|
|
Caskets placed in
|
crypts
|
|
|
Urns placed in
|
niche
|
|
|
Cemetery divisions from largest to smallest
|
section, block, lot, grave
|
|
|
Row of graves
|
block
|
|
|
Graves belonging together
|
lot
|
|
|
Two or more burial spaces in liners, stacked
|
lawncrypt
|
|
|
Grave with room for two or more
|
multiple depth grave
|
|
|
Place to scatter cremains
|
scattering garden
|
|
|
Cannot use a casket containing ___ parts for cremation
|
zinc
|
|
|
High gloss caskets should be scheduled for the _____ cremation of the day due to high heat value
|
first
|
|
|
Metal caskets that should not be used for cremation
|
galvanized and bronze
|
|
|
Casket used as a temp receptacle for dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other container
|
rental casket
|
|
|
Some rental casket utilize a
|
removable insert
|
|
|
Environmentally safe casket designed for encasing dead human remains for cremation
|
cremation casket
|
|
|
Standard minimum container in most regions of the US
|
corrugated container
|
|
|
Container constructed of cardboard with series of alternate folds
|
corrugated container
|
|
|
Material used in urns that is a bluish gray alloy derived primarily from tin, often seen in brushed finish
|
pewter
|
|
|
Most economical of metal urns
|
steel urns
|
|
|
Majority of wood urns are crafted from hardwoods such as
|
mahogany, cherry, oak, walnut
|
|
|
Urn formed from clay
|
ceramic urn
|
|
|
Urn made from mixing marble dust and resin
|
cultured marble
|
|
|
Thin wired urn soldered to the unfinished urns surface
|
cloisonné
|
|
|
Hold cremated remains for temporary time period usually made of cardboard and plastic liner
|
temporary container
|
|
|
Urn designed for a short period of time in order to facilitate scattering made of bronze, wood, or wood by product
|
scattering urn
|
|
|
Urn made dot quickly break down in presence of moisture
|
biodegradable urn
|
|
|
Jewish casket lways constructed of wood
|
aaron
|
|
|
Aarons usually constructed of
|
poplar followed by oak, pine, cherry
|
|
|
Aaron casket bed made from
|
cotton or wood wool
|
|
|
Interior lining of aaron
|
muslin or cotton crepe
|
|
|
Glass plate surrounded by a metal frame, is secured to a gasket on the top body molding flange by a dozen or more screws
|
glass sealer
|
|
|
Outer wood casket with inner metal casket (usually copper)
|
sealing wood casket
|
|
|
Constructed by hand of poplar with slip panel cap, bail handles and lined with unbleached muslin
|
abbey casket
|
|
|
Extremely simple, dignified design, reminiscent of the traditional coffin
|
abbey casket
|
|
|
Made by St. Meinrad constructs these
|
abbey casket
|
|
|
Physical object designed for the purpose of remembering
|
memorial
|
|
|
Extremely hard and durable igneous rock
|
granite
|
|
|
Not as durable as granite, aka limestone
|
marble
|
|
|
Metamorphic rock sometimes used in mausoleum construction
|
slate
|
|
|
Building containing crypts or vaults for entombment
|
mausoleum
|
|
|
Structure or room or space in a mausoleum containing niches or recesses for cremated remains
|
columbarium
|
|
|
Private mausolea usually have room for
|
two to eight individuals
|
|
|
Difference between merchandise cost and selling price
|
markup
|
|
|
Markup ie
|
gross margin
|
|
|
Pricing method where the markup varies, higher priced products given higher markups
|
graduated recovery
|
|
|
Pricing method where there is an inverse relationship between the markup and the price of the casket
|
declining pricing structure
|
|
|
Higher priced caskets are given a lower markup
|
declining price structure
|
|
|
Similar to the declining method except the lowest priced casket is the least expensive
|
modified declining price
|
|
|
A chart on which all sales are listed showing the number of sales in any bracket
|
sales frequency chart
|
|
|
The number of times sales in a given price bracket occur over a fixed period of time
|
sales frequency
|
|
|
Oldest form of price quotation
|
itemization
|
|
|
One total price package for both service and merchandise
|
unit/package pricing
|
|
|
Price of casket and price of service separate
|
bi unit pricing
|
|
|
Method of price quotation by which the charges are broken down into several component parts, such as professional services, livery, and merchandise
|
Functional pricing
|
|
|
Purchasing, pricing, display, and sale of merchandise
|
merchandising
|
|
|
Goods sold by a funeral home in conjunction with the disposition of a dead human body
|
funeral merchandise
|
|
|
Criteria for determining what type of merchandise to carry (5)
|
product availability, price, quality, eye appeal, and supplier recommendations
|
|
|
Produce and wholesale products to funeral homes
|
manufacturers
|
|
|
Purchase products from manufacturers and then resale to funeral homes
|
middlemen
|
|
|
Middlemen aka
|
jobbers
|
|
|
Evaluation of suppliers base on (3)
|
reliability of supply, price reflect adequate value, customer service
|
|
|
Reduction of price given payment of an account within time limits established by the sales contract
|
cash discount
|
|
|
Amount by which the bill or invoice will be reduced when a minimum quantity of merchandize that has been ordered
|
quantity discount
|
|
|
Return of a portion of the payment
|
rebate
|
|
|
To give to an agent to be cared for or sold
|
consignment
|
|
|
Adding a zero to the price for markup
|
zero method
|
|
|
The more a consumer spend the more they should save
|
value progression
|
|
|
Wholesale cost / retail price
|
CVI
|
|
|
Wholesale cost / (total merchandise + services)
|
MVR (merchandise value ratio)
|
|
|
MVR
|
merchandise value ratio
|
|
|
Determined by carefully examining financial needs/overhead and profit objectives to determine profit needed for each casket
|
fixed dollar amount method
|
|
|
Price determination method whereby the casket cost is multiplied by a constant factor
|
fixed multiple method
|
|
|
Essentially the same as decreasing method but first level entry level offering receive slightly less aggressive markup
|
Modified graduated recovery method
|
|
|
Modified graduated recovery method aka
|
modified declining price model
|
|
|
Method of pricing where so that actual price figures are familiar to the consumer
|
consumerized pricing
|
|
|
Final digits in consumerized pricing will almost always be
|
5,7,9,0
|
|
|
Most expensive and least expensive caskets that serve as standard or point of reference to which all other offering may be compared
|
benchmark
|
|
|
Most expensive casket price should be easily divisible by
|
two
|
|
|
Most expensive casket price when divided by two should be slightly ____ the funeral homes target sales objective
|
above
|
|
|
Provides consumers with a selection of prices with a steady and obvious value progression at each rung on the price ladder
|
vertical merchandising
|
|
|
More concerned with actual number of choices available at each price rung on the vertical merchandising level. Variety of choices at a given price level encourage the consumer to buy at that price level
|
horizontal merchandising
|
|
|
Facilitates the optimization of a firms product offerings, the value it offers to the client and its profit generating abilities
|
purpose of sales analysis
|
|
|
Upper and lower limits of a series of numbers
|
range
|
|
|
Division of the total into four segments, each one representing ¼ of the total
|
quartile
|
|
|
Pricing method which groups together selected services and/or merchandise
|
package pricing
|
|
|
Goods that are bought and sold
|
merchandise
|
|
|
Preferred location of funeral home display
|
main floor
|
|
|
Upstairs is ____ ____ to main floor for the display
|
second best
|
|
|
Contemporary funeral home displays use
|
quarter caskets
|
|
|
Min and max number of caskets for display room
|
12 to 30
|
|
|
Square feet per casket in display room
|
40 to 60
|
|
|
Holds the casket, but has wheels and moves
|
church truck
|
|
|
Stationary casket display
|
casket stand
|
|
|
Used to display more than one casket
|
Casket rack
|
|
|
Distance from floor to bottom of casket
|
26 to 30 in
|
|
|
Recommended level of illumination at casket level for traditional selection room
|
90 to 100 ft candles
|
|
|
Process by which consumers is informed about the products to be purchased
|
presentation
|
|
|
The method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process
|
direct method
|
|
|
The method of selling merchandise whereby the funeral director does not remain in the selection room throughout the selection process
|
indirect method
|
|
|
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction
|
demonstration or educational group
|
|
|
Illumination shining directly on an object
|
direct lighting
|
|
|
Reflected illumination of an object
|
indirect lighting
|
|
|
Amount of illumination produced by a source of one candle at a distance of one foot
|
foot candle
|
|
|
Illumination resulting from the glowing of a heated element
|
incandescent lighting
|
|
|
Very clean bright light
|
halogen
|
|
|
Placing caskets for selection in their order of increasing or decreasing value
|
consecutive method
|
|
|
use of portions of caskets in the selection room
|
fractional display
|
|
|
Specific method of placing the caskets at the entrance to the selection room in which three caskets are used in such a way that the first or approach casket is approx. 200 dollars over median sales on sales frequency chart
|
indicative approach
|
|
|
Specific method of placing the casket at the entrance or approach casket is 125-150 dollars above median sale and caskets to the right are 25-50 dollars below the median sale
|
keystone approach
|
|
|
Width and Length increments for X caskets
|
2 and 3
|
|
|
Management objectives of the funeral director
|
serve the client family and serve society and the community at large
|
|
|
Four quals for a manager
|
planner, organizer, activator, controller
|
