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11 Cards in this Set
- Front
- Back
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regulating organizational activities to bring them in line with expectations previously established in plans, targets, and or performance standards
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Organizational Control
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focuses on resources flowing into the organization (prevention)
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Feedforward Control
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monitors ongoing activites for compliance with standards
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concurrent control
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checks organizations output for compliance (final inspection)
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feedback control
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-establish performance standards
-measure actual performance -compare current performance to the desired goals -take corrective action, if necessary |
Steps of Feedback Control
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actual revenues and expenses are compared to projections, and deviations from the plan are investigated (and corrections made when necessary)
Most Commonly done with: -revenue budgets which forecast organizational income -expenses budgets which track planned expenditures |
Application to Budgeting
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relies on rules, regulations and formal procedures
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Hierarchical control
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used shared goals and values coupled wtih judgment
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Decentralized control
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an organization-wide commitment to quality in everything the organization does and a commitment to continuous improvement
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Total Quality management
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-quality circles (problem solving groups)
-benchmarking (making comparisons with recognized industry leaders) -Six Sigma (pursuing a goal of zero defects) -reduced cycle time (speeding up production cycles wtih out sacrificing quality) -continuous improvement |
TQM Techniques
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international quality of standards "certified" by outside (independent) organizations who conduct regular audits ensuring that the standards are maintained
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ISO Certification
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