Buiness Speech Midterm

Front 1

keys

Back 1

know yourself, evaluate the professional context, your communication interaction, step back and reflect

Front 2

human communication

Back 2

process of understanding our expeirences and the expeireiences of others through the use of verbal or on verbalo communication

Front 3

parts of communication process

Back 3

sender, reciever, noise, context, channels

Front 4

sender

Back 4

the person initiating the exchange

Front 5

reciever

Back 5

the person intending on understadning the meaning of what the sender sent, listener

Front 6

channels

Back 6

the way someone communicates

Front 7

context

Back 7

refers to the location, time, and occasion

Front 8

noise

Back 8

internal or external, part of the communication context

Front 9

communication apprehension

Back 9

when a person has fear or anxiety about a real or anticipated communication with another person

Front 10

human communication

Back 10

the process of understanding our experiences and others experiances through the use of verbal and nonverbal communication

Front 11

communication apprehension's causes

Back 11

novelty, formality, subordinate status, peer evaluation, dissimilarity, lack of attention, conspicuousness

Front 12

novely

Back 12

situation on giving a speech running a meeting, which is something you dont do everday

Front 13

formality

Back 13

preparing to be in the spotlight

Front 14

cousipiciousness

Back 14

feeling in the spotlight

Front 15

lack of attention

Back 15

when you feel your audience is bored or not paying attention to you

Front 16

dissimilarity

Back 16

where you dont relate or feel different from the audience

Front 17

subordincate status

Back 17

where someone above you is evaluating you

Front 18

ethics

Back 18

is the general term for the discussion, determination, or deliberation process that attempts to decide what is right or what is wrong, what others should do or not do, and what is considered what is appropriate in our individual, communal, or professional lives

Front 19

ethical considerations

Back 19

are the variety of factors that are important for us to consider in any scenario in which we are making a big decision, conducting an evaluation, or making a selection. it varies from person and is not always as simple as right or wrong

Front 20

organization values

Back 20

specific principles or guidelines such as saftey, teamwork, or integrity, or ownership that are typically outlined in support of any given organization or goal. regardless of industry, organizational values both the experiance of the people working and the experiance of sutomers

Front 21

how we create verbal communication

Back 21

verbal communication encompasses both our words and our verbal fillers. verbal messafes are created through language. effective ocmmuniation involves accurate interpretations of others verbal messages as meaning cocreated

Front 22

communication rules

Back 22

shared understanding of what communication means and what continues appropriate communication given in the context

Front 23

regulative rules

Back 23

describes when, how, where, and with whom you talk to about certain things

Front 24

constitutive rules

Back 24

define what communication means by prompting is to count certain kinds of communication

Front 25

nonverbal communication

Back 25

includes all ways we communicate without words, walk stance, posture, what you wear, how you look, moves and gestures, facial expression, eye expressions

Front 26

the purposes of nonverbal communication

Back 26

to express emotion to convery interpersonal attitudes to present ones personality and to accompany verbal communication

Front 27

how we use non verbal to show status

Back 27

we precieve behaviors that indicate various aspects of status to us, for example rich or poor, strong or weak

Front 28

areas of personal space

Back 28

intimate(0-18in) personal zone(18in.-4ft) social zone(4ft-12ft) public zone(more than 12ft)

Front 29

how the enviornment is affected by color, lighting ect

Back 29

formality(envi. gives off warmth) warmth(envi. gives off comfort feeling) privacy(crowded or lonley) familiarity(react carefully to meeting new people) contraint(like sharing a room) distane (physical arrangments)

Front 30

emblems

Back 30

specific widley understood meanings given culture that can actually sibsitute a word or a phrase(finger to mought, shh)

Front 31

illistrators

Back 31

gestures that compliment, enhance, or subsitute for a verbal message (describing how big something is with hands)

Front 32

affect displays

Back 32

are facial expressions and gestures that display emotion (smile)

Front 33

regulators

Back 33

gestures to control the turn taking in conversations (making eye contact, take a breath, lean forward)

Front 34

adaptors

Back 34

gestures we use to release tension(fidgeting)

Front 35

facial behavior

Back 35

neutralization, masking, intensification, deintensification

Front 36

neutrilization

Back 36

the process of using facial expressions to erase how we feel(poker face)`

Front 37

masking

Back 37

hiding an expression connected to a felt emotion and replacing it with a more appropriate to the situation

Front 38

intensification

Back 38

we use an expression that exaggerates how we feel about something

Front 39

detensification

Back 39

if we reduce the intensity of our facial expression connected to a certain emotion

Front 40

types of touch

Back 40

function/prffesional, social/polite, friendship/warmth, love/initmacy

Front 41

funtion/profesional

Back 41

serves a specific funtion, normally takes places within professional relationship

Front 42

social/polite touvh

Back 42

connected to cultural norms such as hugs or pats on the back

Front 43

friendship/warmth

Back 43

platonic affection, hugs or kisses on the cheek

Front 44

love/initmacy

Back 44

longer hugs or kisses on the lips

Front 45

content layer

Back 45

consists of the information being explicitly discussed. may include descriptive information such as time of meeting

Front 46

relational layer

Back 46

reveals how you feel about a person wether you like them or dont, may be communicated by your choice of words, example calling an employee by their first name

Front 47

socilization

Back 47

the experiances that shape our attitudes,perceptions, emotions, and communication choices

Front 48

culture

Back 48

cultures that make up their experiences

Front 49

organizational culture

Back 49

refers to way the organization operates, the attitudes the employees have, and overall tone of buisnees

Front 50

assimilation process

Back 50

the adjustment period of setting in period thats common for anyone starting a new job

Front 51

how we gain knowledge of the culture

Back 51

overt questioning, indirect questioning, third party questioning, testing lijmits, disguising conversation, and survelliance

Front 52

upward distortion

Back 52

occurs when the messages sent up and distorted

Front 53

advocacy

Back 53

utilizes a simple persuasive technique. specifically you elevate your boss needs and then develop the message to line up those needs

Front 54

types of presentations

Back 54

formal, opportunity

Front 55

formal presentation

Back 55

occurs in traditional setting

Front 56

opportunity presentation

Back 56

identical to formal but in a less traditional setting