Buad 302 (Chapter 4: Communicating Across Cultures)

Front 1

Cultural Intelligence (CQ)

Back 1

- Measureof your ability to workwith andadapt to members of other cultures.

Front 2

Culture

Back 2

- Sharedvalues, norms, rules, andbehaviors ofan identifiable group of people who share a common history and communicationsystem.

- Can be within country, organization, team

Front 3

Characteristics of high CQ

Back 3

- Respect, recognize, appreciate cultural differences

- Possess curiosity and interest in other cultures

- Avoid Inappropriate stereotypes

- Adjust conceptions of time and show patience

- Manage language differences to achieve shared meanings

- Understand cultural dimensions

- Establish trust and show empathy across cultures

- Approach with learner mindset

- Build co-culture of cooperation and innovation

Front 4

Respect, Recognize, Appreciate Cultural Differences

Back 4

- Built on viewing other cultures as holding legitimate and valid views of and approaches managing business and workplace relationships

Front 5

Be curious about other cultures

Back 5

1) Studyabroad

2) Learna language

3) Developfriendships withinternational students on your campus

4) Takean interest in culture androutinely learn about it

Front 6

Take an Interest in a Culture andRoutinely Learn About It

Back 6

1) Watchfilms, television, documentaries, news, and other video of the culture

2) Followthe business culture of a country

3) Takecourses and attend events related to particular cultures

4) Makefriends with people who live in other cultures and communicate online

Front 7

Avoid inappropriate stereotypes

Back 7

Projected cognitive similarity: tendencyto assume others have the same norms and values as your own cultural group

Outgroup Homogeneity Effect: Tendencyto think members of other groups are all the same

Front 8

Adjust Conceptions of Time

Back 8

- People with high CQ show patience

- They understand if takes long time to work across different cultures

Front 9

Manage Language Differences

Back 9

•Avoidquickly judging that others have limited communication proficiency

•Articulateclearly and slow down

•Avoidslang and jargon

•Giveothers time to express themselves

•Useinterpreters as necessary

Front 10

Cultural Dimensions

Back 10

- fairlypermanentand enduring sets of related norms and values

Dimensions:

- Individualism vs Collectivism

- Egalitarianism vs Hierarchy

- Assertiveness

- Performance Orientation

- Future Orientation

- Humane Orientation

- Uncertainty Avoidance

Gender Egalitarianism

Front 11

Individualism

Back 11

- A mind-setthat prioritizes independence more highly than interdependence,emphasizing individual goals over group goals, and valuing choicemore thanobligation

Front 12

Collectivism

Back 12

- mind-setthat prioritizes interdependence more highly than independence, emphasizinggroup goals over individual goals, and valuing obligation more than choice

Front 13

Egalitarianism

Back 13

- Peopletend todistribute and share power evenly, minimize status differences, and minimizespecial privilegesand opportunities for people just because they have higher authority

Front 14

Hierarchical

Back 14

- peopleexpect power differences, follow leaders without questioning them, and feelcomfortable with leaders receiving special privileges and opportunities

Front 15

Performance Orientation (High vs. Low)

Back 15

- extentto which a community encourages and rewards innovation,high standards, and performance improvement

Front 16

Future Orientation

Back 16

- involvesthedegree to which cultures are willing to sacrifice current wantsto achieve future needs.

Front 17

Assertiveness (High vs. Low)

Back 17

- dealswiththe level of confrontation and directness that is considered appropriate andproductive

Front 18

Humane Orientation (High vs. Low)

Back 18

- the degreeto which an organization or society encourages and rewardsindividuals for being fair, altruistic, friendly, generous, caring, andkind

Front 19

Uncertainty Avoidance (High vs. Low)

Back 19

- referstohow cultures socialize members to feel in uncertain,novel, surprising, or extraordinary situations.

Front 20

Gender Egalitarianism

Back 20

- dealswiththe division of roles between men and women in society

Front 21

Building and Maintaining Cross-Culture Work Relationships

Back 21

- EstablishTrust and Show Empathy

- Adopta Learner Mind-set

- Builda Co-Culture of Cooperation and Innovation