• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/1

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

1 Cards in this Set

  • Front
  • Back
ExamTutorials.comhttp://www.examtutorials.comBSOP 326 Week 3 DQ2 Who is the Customerhttp://www.examtutorials.com/course/bsop-326-week-3-dq2-who-is-the-customer/ Author : bminWeek 3: Quality Leadership and Customer Focus - DiscussionWho is the Customer; What are their Needs? (graded) What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality?http://www.examtutorials.com/course/bsop-326-week-3-dq2-who-is-the-customer/1/1Powered by TCPDF (www.tcpdf.org)
ExamTutorials.comhttp://www.examtutorials.comBSOP 326 Week 3 DQ2 Who is the Customerhttp://www.examtutorials.com/course/bsop-326-week-3-dq2-who-is-the-customer/ Author : bminWeek 3: Quality Leadership and Customer Focus - DiscussionWho is the Customer; What are their Needs? (graded) What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality?http://www.examtutorials.com/course/bsop-326-week-3-dq2-who-is-the-customer/1/1Powered by TCPDF (www.tcpdf.org)